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This is an exciting opportunity to join our integrated Access Team within Navigo. If you are an experienced crisis clinician with strong leadership skills and are looking for your next challenge, this role plays a pivotal part in improving the lives of the people using our services, supporting them to access the most appropriate service(s) for their needs. There will be numerous opportunities to develop your skills, undertake training in a variety of evidence-based interventions including the innovative CAMS programme (Collaborative Assessment and Management of Suicidality). If you are enthusiastic, flexible, hardworking and ready for a challenge, then we invite you to apply for this exciting opportunity.
Main duties of the job
The role of the Access Team Shift Manager is to facilitate the safe operation and management of the Adult Access team during allocated periods of responsibility. The Access Team comprises integrated Crisis & Hospital Liaison (ICHL), Single Point of Access (SPA), Home Treatment (HTT) and Well Together services. The role involves a high level of clinical and management responsibility, requiring sound clinical judgement, the ability to listen & communicate effectively and the ability to guide and inspire a team of professionals to best meet the needs of the people using services, particularly when there are competing priorities and complex circumstances.
Supported by the wider management team, the post holder will role-model evidence-based, person-centred and trauma-informed assessment and intervention in accordance with the services operational policy, national guidance and legislation. Working with and accepting referrals from other services both within and outside of Navigo.
About us
Hello! We are Navigo. We look after North East Lincolnshire's mental health and well-being. We are an award-winning social enterprise that provides mental health services to the NHS and beyond. The whole basis of our work is to deliver services that we would be happy for our own family to use.
We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.
Ranked as one of the top UK companies to work for, we featured in the Best Companies top 100 large company list and were named sixth best health and social care company 2023.
As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre and two cafes.
Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it. We like to work with forward-thinking people who want to make a difference.
Job responsibilities
1. Ensure practice of self and team reflects the assessment response times and other metrics and outcome measures.
2. Design, deliver and evaluate care plans.
3. Attend and sometimes lead appropriate appointments and meetings, including MDTs, follow-up and assessment appointments, team meetings, etc.
4. Be responsible for undertaking full mental health triage and assessment of care needs of patients presenting with complex clinical conditions.
5. Determine management plans, and where appropriate, deliver short term interventions for people who are referred with complex mental health needs based upon a comprehensive biopsychosocial, risk and needs assessment of that individual.
6. Determine and implement the appropriate treatment and risk management pathway for assessed individuals.
7. Provide and facilitate comprehensive handover, and ensure appropriate and timely information sharing.
8. Ensure timely, good quality information is shared in the most appropriate manner, to management, other teams & services, safeguarding, colleagues, people using services and other people involved in the care of those using our services.
9. Use and evaluate data, evidence and other information to guide positive outcomes for patients and to ensure the delivery of an efficient and safe service.
10. Manage own time and priorities effectively, and support the team to do the same.
11. Contribute to policy writing and review; ensure compliance with policy, guidance and legislation, including but not limited to: Mental Health Act 1983, Mental Capacity Act 2005, Information Governance and GDPR (Data Protection Act 2018, Caldicott, etc.), Care Act 2014, Health & Social Care Act 2012, Health & Safety at Work act 1974.
12. Undertake basic people management duties, in liaison with and under the direction of the Business, People & Performance Manager.
13. Maintain and support others to maintain mandatory training, and continuous professional development.
14. Take ultimate responsibility for the shift management of the Access Team and act as site lead for Harrison House when on duty.
15. Cover the 24/7 Access Team rota, and on-call rota.
16. Provide on-call support to services across the organisation, including advising and supporting teams to resolve issues that arise.
17. Supervise and manage the daily workload in such a way to maximise efficiency, ensuring that duties are discharged safely and effectively. This includes the processing, evaluation and allocation of referrals as appropriate to the teams function, and an efficient caseload management system.
18. Role model and embed practice in accordance with our values, including that of attitude, conduct, language and clinical practice.
19. Participate in and undertake managerial, live and clinical supervision.
20. Deputise for short periods of time in the absence of senior management.
21. Undertake investigations in-line with the relevant organisational policy or national guidance, including complaints, incidents, serious incidents and structured judgement reviews.
22. Ensure accurate, comprehensive and relevant records.
23. Conduct research and evaluation in order to support informed continuous development and improvement to the service and the team members.
Person Specification
Experience
* Five years post-registration mental health work experience.
* Evidenced knowledge of relapse prevention.
* Three years supervision, management and/or leadership experience in a health or social care environment.
* Experience using patient records system(s).
* Three years experience using clinical assessment tools.
* Three years experience formulating and delivering biopsychosocial interventions.
Knowledge
* Knowledge of the principles of non-medical prescribing and the use of patient group directives/protocols.
* Evidenced knowledge and understanding of trauma-informed, person-centred approaches.
* Knowledge of issues involved in the treatment of mental illness and relapse prevention.
* Can demonstrate experience in audit and research.
Qualifications
* Current professional qualification in health or social care to degree/diploma level (RMN/RNMH/OT).
* UK professional registration (e.g. provide UK NMC PIN, UK Social Work Registration Number, UK HCPC registration number).
* IT qualification to level 2 or above.
* Supervisory, management or leadership qualification to level >3.
* Maths and English level 3 at C grade or above (grade >4).
* Post qualification award in health/social care at degree or equivalent level.
* Clinical Supervision Training.
* Nurse prescribing.
* Approved Mental Health Professional (AMHP) trained.
* ENB 998 or other NMC approved mentor qualification or mentor qualification appropriate to discipline.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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