Who You Are As an Operational Support Officer/Receptionist, you possess prior experience working within an adult social care setting, particularly with vulnerable service users. You have an excellent command of written English, a good level of numeracy, and are comfortable working both independently and collaboratively. Your organizational skills, empathy, and calm demeanor in challenging situations make you well-suited for this role. What the Job Involves This role requires engaging with and supporting various services across Adult Social Care. Responsibilities include performing reception duties, processing complex referrals, ensuring data quality for accurate reporting, and providing finance-related support. You will input data using multiple systems, ensure prompt data loading, and oversee electronic referrals, liaising with colleagues to meet statutory and local timescales. Additionally, you will be the first point of contact for service users and other stakeholders. Skills Excellent written and verbal communication Strong organizational skills Ability to prioritize tasks and meet deadlines Empathy and mature outlook Calm under pressure Experience with adult social care High numeracy level Multitasking in a demanding environment