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Client:
Vodafone
Location:
London, United Kingdom
Job Category:
-
EU work permit required:
Yes
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Job Reference:
0e9d1a50442f
Job Views:
10
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Hello there! We’re Vodafone Intelligent Solutions (also known as _VOIS) and we’re looking for a
Your role in a nutshell:
Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer or OpCo.
They will own all engagements in that area, end-to-end from sales through to delivery including the P&L. They will also be accountable for delivering the growth, revenue and associated profitability targets.
This will involve owning C-Suite relationships for that portfolio, and various other relationships at the E and F band level. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the CAL.
The Portfolio Lead will be responsible for bringing together teams from the service towers to create a team delivering value for our customer, and for growing our business over the next 12-24 months.
What you'll do:
Client Relationship Management
* Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
* Co-create with the customer shaping deals and solutions to solve the customers' problems and win work versus the competition
* Build long-standing relationships with the customer
Account Management
* Manage a P&L view at contract level across VOIS throughout the deal lifecycle for that area of our business
* Support the CAL in the overall account agenda and priorities
* Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within that area of the business
* Bring together different Service line leads within their portfolio of work
Sales leadership and Excellence
* Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones
* Help originate deals or respond to competitive RFPs based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
* Shape strategic narratives and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends
What you'll bring to our team:
* Demonstrated sustained client relations management experience at a C-suite level or with key decision-makers in the industry. Building trusted client relationships.
* Managed a portfolio of work across multiple customers previously
* Shown ability to grow and expand existing engagements within client environments
* Demonstrated ability to bring together disparate teams to drive client success
* Leadership skills with the ability to manage and inspire cross-functional teams.
* Consulting experience is ideal, but not essential
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