The Practice Manager will be responsible for the overall leadership and management of the surgery, ensuring the efficient, safe, and effective delivery of high-quality patient care. This includes financial and business planning, human resources, compliance with NHS and CQC regulations, and operational efficiency. The role requires a proactive and adaptable leader with strong strategic and organisational skills. Key Responsibilities Strategic and Business Management Work with GP partners to develop and implement the practice's strategic vision. Identify opportunities for service improvement, business growth, and financial sustainability. Ensure the practice meets its contractual obligations within NHS regulations. Operational Management Oversee the day-to-day running of the practice, ensuring smooth service delivery. Develop and maintain policies, procedures, and workflows to optimise efficiency. Manage IT systems and data security, ensuring compliance with GDPR. Ensure patient access and appointment systems meet demand effectively. Financial Management Prepare and manage practice budgets, ensuring financial stability. Oversee payroll, pensions, and staff benefits administration. Maximise income through the Quality and Outcomes Framework (QOF), enhanced services, and funding opportunities. Liaise with accountants, NHS England, and PCN colleagues on financial matters. Human Resources and Staff Management Oversee the recruitment, induction, and ongoing management of staff. Ensure all staff receive appropriate training and development. Implement and manage HR policies, including performance management, appraisals, and disciplinary procedures. Maintain an effective workforce plan to meet service demands. Regulatory Compliance and Governance Ensure compliance with CQC standards and lead on inspections. Maintain adherence to NHS contractual requirements and employment law. Oversee health and safety policies, risk assessments, and infection control measures. Manage complaints, incidents, and patient feedback to improve service quality. Primary Care Network (PCN) and External Relations Act as a key representative for the practice in Symphonie PCN meetings and collaborations. Work with other practices, NHS organisations, and external stakeholders to improve services. Develop relationships with local healthcare providers, commissioners, and regulatory bodies.