Contract Type: Permanent Working Hours: 37 hours per week Location: Observatory House, 25 Windsor Road, SL1 2EL DBS requirement: Basic Check The closing date for applications is 10th July 2024. Interviews will be held week commencing 15th July 2024. What you’ll be doing: To work as part of a multi-functional team, receiving enquiries by correspondence, face to face and telephone to the council’s Customer Service Centre, taking appropriate action to provide an efficient and effective service for the customer, seeking to maximum resolution of enquiries at first point of contact. Provide an accessible and courteous service to all customers contacting the customer services team, in line with agreed standards. What you will need to have: Educated to GCSE level (minimum requirement of grade C for maths and English) or vocational equivalent qualification. Experience of working in a face to face or telephony customer focused environment. Experience of working within a pressurised customer service environment to achieve agreed service targets. Experience of working with MS Office packages and customer management systems. Experience of working in confidential situations with customers in adherence to the Data Protection Act (DPA). Work with accuracy and precision in all areas, following instructions as required. Able to work as part of a team and build collaborative working relationships. Excellent listening skills. Good written and oral communication skills and the ability to demonstrate empathy. Good organisation and time management skills with a flexible and approachable attitude. Demonstrates an awareness of the importance of good customer service and the need to provide high quality services to internal and external customers. Ability to maintain a calm and professional manner at all times when dealing with internal and external customers. Knowledge and understanding of data protection, confidentiality, and freedom of information principles. Our Council: Our vision is to make a difference to our communities and our environment and we would love you to join us in our mission All of our employees, whatever their job, contribute greatly to delivering services to local people - either directly, or by supporting colleagues. We celebrate diversity and are continuously striving for our residents to enjoy fulfilling prosperous and healthy lives. What we offer: We offer a supportive place to grow and develop your career with a real opportunity for your input to be valued and heard. Ambition and innovation will be required now more than ever and you will join a friendly and collaborative environment where you are encouraged to thrive. Alongside a competitive salary, we provide: 26 days annual leave (not including Bank holidays), rising to 30 days between 2 - 5 years’ service and 33 days after 5 years’ service. The Local Government Pension Scheme We offer a wider range of great benefits including: Flexible and hybrid working options to promote work-life balance Our commitment to equality and diversity through a range of employee networks Wellbeing initiatives Tax - free childcare and childcare services Season loan ticket - to help with the cost of your rail / bus journey to & from work. Interested? For an informal discussion about the post please contact Mohammed Ishtiaq, Operations Lead via email on 07860261077. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. If appointed, all posts will be subject to satisfactory pre-employment checks. Slough Borough Council is an inclusive employer and we encourage and welcome applications from people of all backgrounds. We select staff on merit and we foster a workforce where people are valued, and represents the local communities that we serve. Slough Borough Council is proud to be a Disability Confident Employer. We want our application process to be open and accessible. If you wish to make your application in an alternative format, please email Recruitmentslough.gov.uk quoting the job reference – our Accessibility Statement has more information. How to Apply: Join our team at Slough Borough Council and help accelerate our journey of transformation and growth Please submit an application by clicking the "Apply" details below.