Job Description Job title Practice Manager Accountable to Partners Hours per week 37 hours Job purpose To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance and ensuring the practice achieves its long-term objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting continuous improvement, collaborative working, service delivery, learning and development, and ensure the practice complies with contractual requirements and CQC regulations. Primary responsibilities a) Overseeing the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities. b) Manage the HR functions, including recruitment, relevant checks, contractual issues, appraisals, performance management, disciplinaries etc. c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. d) Ensure employment law and legislation is adhered to. e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working. f) Provide support and advice to the partnership. g) Keep up to date with developments and changes within primary care. h) Manage the financial aspects of the practice, including budgeting and forecasting and ensure accurate record keeping. i) Liaise with the accountant and ensure year end accounts are prepared in a timely manner j) Manage the preparation of the monthly payroll (outsourced) and pensions, ensuring accurate reporting and submissions and liaising with the payroll supplier. k) Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners. l) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met. m) Oversee the significant event and complaints processes, in line with current legislation and guidance. n) Manage contracts and maintenance for services and equipment. o) Oversee the review and update of all practice policies and procedures. p) Lead and coordinate projects within the practice. q) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT). r) Coordinate the practice development plan and business continuity plan. s) Produce business cases for new services, as required. t) Ensure on-going CQC compliance. u) Ensure the practice maintains compliance with its NHSE contractual obligations. v) Provide advice and support to the staff and the partnership to ensure effective team working. w) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date. x) Facilitate partners and practice meetings and maintain an up-to-date action plan. y) Support the management of the Patient Participation Group. z) Oversee the management of estates and facilities, including health and safety aspects and risk assessments.