The Newcastle upon Tyne Hospitals NHS Foundation Trust
Are you passionate about supporting quality patient care and would like to be part of a Service that provides care across the UK? Are you looking for a new challenge?
We currently have an Elective Admissions Co-Ordinator vacancy within the Cardiothoracic Services Administrative Team at the Freeman Hospital and would like to welcome you to be part of our innovative team!
If you are a highly motivated and enthusiastic individual, then we want you!
* Interview Date: Friday 14 February 2025
* You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
Successful applicants will be expected to use their own initiative, work well as part of a team, and promote good working relationships with colleagues. In return, you will find that we're committed to the development and training of all staff; you will be supported to develop and broaden your knowledge and skills.
Job responsibilities
This role is crucial to providing and maintaining an efficient and effective service for patients and their families. We are looking for someone who likes to collaborate with others as well as across our amazing organisation. We are also looking for someone that has a great eye for detail.
If successful, you will be responsible for liaising with clinical and non-clinical professional staff for the delivery of a high standard of care. Your role will directly impact patient experience and be part of providing seamless delivery of care.
You would be part of a service that is a centre of excellence for cardiac and respiratory care, providing some of the Trust's flagship services. We are one of the top units in the UK, providing specialist treatment for all types of heart and respiratory-related conditions in adults and children across the Freeman and Royal Victoria Infirmary. This is a crucial role to support our professional teams, so we are looking for someone confident and assertive, with the ability to multi-task and remain calm under pressure.
* The Elective Admissions administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers. Communication with patients will be proactive, inviting discussion and consultation around their preferences and availability. Patient focus and Customer Care will be a fundamental element of the service, delivered via written, telephone, or face-to-face contact. Patient confidentiality must be observed at all times.
* The role has specific responsibilities to support organisation and implementation of validation and booking procedures, ensuring a consistency of practice across the team. The post holder will be accountable for ensuring that patients at risk of breaching are managed under the supervision of the appropriate Directorate Manager for the relevant specialty.
Person Specification
Qualifications & Education
* ECDL or equivalent experience
Knowledge & Experience
* NHS IT Systems
* Previous supervisory experience
* Understanding of the NHS Plan, specifically Patient Access, Booking & Choice
Skills & Abilities
* Good communication skills with the wider multi-disciplinary teams and the ability to accommodate barriers to understanding
* Demonstrate problem-solving skills
* Ability to meet deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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