Customer Service Advisor - Sage sought for rapidly growing team in Milton Keynes, Buckinghamshire. Highly motivated and meticulous individual required to deliver expert advice, co-ordinate technical issues, and provide exceptional service across various communication channels.
Responsibilities:
* Respond to customer inquiries about lighting control systems via phone, email, live chat, and other platforms.
* Provide product information and co-ordinate technical guidance related to lighting controls, dimming systems, sensors, and automation solutions.
* Assist customers with their orders and advise when orders are despatched.
* Keep records of customer interactions and technical issues using the company's CRM system and provide follow-up as needed.
* Ensure that service level agreements (SLAs) are met, focusing on response time, issue resolution, and customer satisfaction.
* Collaborate with sales teams to identify potential sales opportunities or system enhancements.
* Data entry on our ERP, for vat returns, invoices, despatching and other tasks as instructed.
* MRP/ERP experience (SAGE 200).
* Office administration experience.
* BTEC or equivalent in Business studies or relevant subject.
* Strong analytical skills.
Requirements:
* Experience with SAGE.
This is a fantastic opportunity for a Customer Service Advisor - Sage to join an established, growing company.