Job reference number320170
VCS Manager : Night shift
GBP 37,004plus potential 15 bonus and 25days annual leave
Full time41 Hours per week
Permanent
PFW National Hub, Middlemarch Business Park, Coventry, CV3 4PF
Based at the National Hub, youll report to the PFW National Hub Shift Manager and be responsible for overall management of VCS and gatehouse operation at Coventry Hubs. Youll lead a team of 10 front line employees, who will work in a fast moving environment, ensuring employee targets and objectives are achieved.
About the role
You will be responsible for controlling all trailer movements at the Hub, leading to successful achievement of clearance of all inbound trailers and ensure all outbound trailers are despatched to time.Youll liaise with other managers across the Shift to ensure an integrated response to operational requirements.
You will investigate and analyse any major VCS related incidents or Q of S failures, producing a report, including recommendations, for ensuring a reoccurrence does not happen.
You will resolve day:to:day accommodation and equipment issues, for VCS team as well as own contingency plans at work area level and implement as required.
You will ensure work area compliance to the health and safety policy (including risk assessment), addressing day:to:day issues, and liaison with union H and S representatives.
You will review and discuss the performance of the VCS team on a daily basis, ensuring VCS employees are kept well informed of performance and identify and implement improvement activity as a result. As part of this you will manage the Conduct Code and Attendance Procedure, in respect of VCS team.
You will carry out the delivery of weekly Work Time Learning sessions to VCS team in line with the Work Time Learning specification.
You will role model business standards on behaviour, adherence to business processes and procedures and ensure consistent application by the VCS team through direction and guidance.
ATTENDANCE PATTERN
The hours of attendance for the role are 19:00 : 03:00, Monday to Friday but there is a key requirement to be flexible based on business requirements.
About you.
You need to demonstrate the following on your CV:
- Knowledge and experience of a National Network, with Hub and Depot working.
- Experience of working in a fast moving operation, with changing and challenging timescales.
- Must be able to work well under pressure, making decisions and dealing with issues as they arise to ensure customers get great service.
- High level of communication skills both written and oral.
- Good standard of basic computer use including excel and word.
- Good data analysis to identify trends in performance and drive improvements.
- Ability to interact with all levels of management and to negotiate and consult with a number of different bodies to achieve end goal.
- Strong influencing skills of staff, union and other stakeholders on site.
- The ability to lead, manage and coach a team.
- C3 Yard knowledge and experience are preferred but not essential.
About us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one:step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we're always looking for friendly and committed people to join our diverse and supportive team.
Next steps
Please submit your application in advance of the 15th November closing date.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. If selected, the first step is you