Role: Bathroom Technical Support - Slough
About Them:
Our client is a bespoke manufacturer of high-end luxury bathrooms and tap products, renowned for their quality. They have transitioned from a small family business to a multimillion-pound company. Due to their growth, they are seeking a Bathroom Technical Support to help resolve customer inquiries as well as provide internal support to the sales team on technical matters.
The successful Bathroom Technical Support will be responsible for:
* Helping both customers and internal staff with technical difficulties related to plumbing products such as taps and sinks.
* Ensuring all customer issues are resolved with professional knowledge.
* Liaising with other teams, such as the sales team and external installers, to ensure they understand how to resolve any issues that may arise.
* Using Excel and Microsoft software to log recurring issues and their resolutions.
* Communicating with external plumbers to ensure that high-end bathroom products are installed correctly, thereby providing a good brand image.
To be successful as the Bathroom Technical Support Advisor, you will need:
* Excellent knowledge of taps, sinks, showers, and general plumbing, ideally coming from a plumbing background or having prior experience in a bathroom, sink/bath showroom.
* To be personable over the phone and able to clearly communicate how to resolve issues.
* To be located within a commutable distance to Slough.
* Good computer literacy skills are advantageous.
* Good time management skills to ensure you can keep track of multiple ongoing issues.
Salary and Details:
* £30,000 - £35,000 basic salary.
* 09:00 - 17:00, Monday - Friday.
* 28 days holiday including bank holidays.
* Time off for Christmas and New Year.
* Great opportunity to grow with the business into a Technical Manager role.
Please contact Rhys from Tech-People at (phone number removed), the specialist recruitment agency within construction, M&E, and HVAC.
We are committed to attracting and providing a diverse workforce that reflects the communities in which our clients and stakeholders operate, helping to facilitate an environment that enables everyone to fulfill their potential.
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