Job summary An exciting opportunity has arisen for a Digital Trainer to join our well-established Digital Training Team delivering virtual, classroom and eLearning training for several clinical systems e.g. Patient Administration, Electronic Patient Record, Theatres system, Bed Management and Digital Dictation in addition to Microsoft and Teams. We are looking for an enthusiastic and motivated individual to join our team with excellent communication skills and the ability to engage with various staff groups. The post is a permanent full-time position. You will be an effective team player, well organised, have excellent communication and presentation skills and have recent experience of delivering training in an NHS environment. You will deliver training in formal and informal environments to individuals and groups of staff across the Trust in collaboration with other Digital Trainers within the team. You will also train and support staff to attain and improve upon their basic IT skills and support them with changes or new systems Go Live. Training Lead for various projects against the Digital Programme communicating with the project Team and project stakeholders. Main duties of the job To deliver training and provide support on a flexible basis to all system users during the implementation period for new developments. Ensure that new / enhanced functionality and data quality requirements are understood, and training materials are updated as appropriate. To design lesson plans and deliver training to end system users in accordance with agreed standards. This includes 1-1, Classroom, Remote, Large groups and developing eLearning packages. Maintain a complete and up-to-date attendance / DNA / cancellation record for training courses. Developing appropriate end user training materials, reference materials, handouts and promotional materials for distribution within the Trust and on the intranet. Support users in booking appropriate IT training courses. As part of the Digital Training Team, you will be required on a rotational basis to prioritise and manage requests for user support via the Call Logging System. responding quickly and appropriately via telephone, e-mail and remote access tool and correctly updating incidents logged ensuring Service Level Agreements are achieved. Provide administration duties of the WWL Learning Hub. Developing e-learning material in conjunction with subject matter experts. About us Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values. WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs. At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society. Date posted 04 March 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year PER ANNUM, PRO RATA Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working Reference number 302-25-6990999CPR Job locations Buckingham Row Brick Kiln Lane Wigan WN1 1XX Job description Job responsibilities You will need to be flexible in your approach to work as you will be required to train on the various sites across the Trust and on occasions train during early mornings/evenings to meet the needs of the service. If you feel that you have the qualities, skills and the positive attitude required to meet this challenging role we look forward to hearing from you. We welcome applications both internal and external. Job description Job responsibilities You will need to be flexible in your approach to work as you will be required to train on the various sites across the Trust and on occasions train during early mornings/evenings to meet the needs of the service. If you feel that you have the qualities, skills and the positive attitude required to meet this challenging role we look forward to hearing from you. We welcome applications both internal and external. Person Specification Qualifications Essential Educated to Degree level or equivalent experience Recognised teaching/training qualification (eg Cert Ed, PGCE, CTP, DTTLS) Desirable Certified trainer in Microsoft and/or Clinical systems Prince 2 Foundation Experience Essential Significant experience of providing training preferably within the NHS environment. Experience in the use of one or more key NHS operational IT Systems. Translate User Requirements into training programmes. Experience of System Support and resolving user and Data Quality issues Desirable Experience of designing, delivering and evaluating training and development initiatives Experience of working with managers to identify training and development needs. Involved in Change Management Experience in developing eLearning packages Skills Essential Excellent presentation skills. Must have advanced keyboard skills. Must be competent in the use of Microsoft office packages. Ability to make judgements. Must have excellent negotiation and persuasion skills. You will have a flexible approach and a willingness to work outside normal hours. Ability to travel between to required place of work as part of a training rota, locally or regional. Desirable Experience in using manipulating images and using different file formats, eg jpeg, png files Knowledge Essential Knowledge of one or more operational systems is essential to this post. Knowledge in the design, planning and delivery of System Training. Knowledge of NHS working practices both Clinical & Non Clinical. Desirable Knowledge and understanding of NHS IM&T strategies are advantageous to this post. Familiar with the Data Protection and Caldicott principles and their relevant application. Additional Essential Able to work autonomously, as well as being a team player and have the ability to build productive relationships with and be comfortable liaising with a wide variety of clinical and clerical staff. Must have the ability to think and respond quickly to questions and situations. Must have excellent empathy, reassurance and motivation skills. Must have excellent time management skills with the ability to plan and prioritise workloads and meet deadlines. Desirable Own transport is desirable. Person Specification Qualifications Essential Educated to Degree level or equivalent experience Recognised teaching/training qualification (eg Cert Ed, PGCE, CTP, DTTLS) Desirable Certified trainer in Microsoft and/or Clinical systems Prince 2 Foundation Experience Essential Significant experience of providing training preferably within the NHS environment. Experience in the use of one or more key NHS operational IT Systems. Translate User Requirements into training programmes. Experience of System Support and resolving user and Data Quality issues Desirable Experience of designing, delivering and evaluating training and development initiatives Experience of working with managers to identify training and development needs. Involved in Change Management Experience in developing eLearning packages Skills Essential Excellent presentation skills. Must have advanced keyboard skills. Must be competent in the use of Microsoft office packages. Ability to make judgements. Must have excellent negotiation and persuasion skills. You will have a flexible approach and a willingness to work outside normal hours. Ability to travel between to required place of work as part of a training rota, locally or regional. Desirable Experience in using manipulating images and using different file formats, eg jpeg, png files Knowledge Essential Knowledge of one or more operational systems is essential to this post. Knowledge in the design, planning and delivery of System Training. Knowledge of NHS working practices both Clinical & Non Clinical. Desirable Knowledge and understanding of NHS IM&T strategies are advantageous to this post. Familiar with the Data Protection and Caldicott principles and their relevant application. Additional Essential Able to work autonomously, as well as being a team player and have the ability to build productive relationships with and be comfortable liaising with a wide variety of clinical and clerical staff. Must have the ability to think and respond quickly to questions and situations. Must have excellent empathy, reassurance and motivation skills. Must have excellent time management skills with the ability to plan and prioritise workloads and meet deadlines. Desirable Own transport is desirable. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Address Buckingham Row Brick Kiln Lane Wigan WN1 1XX Employer's website http://www.wwl.nhs.uk/ (Opens in a new tab)