To respond to Lifeline clients and Council Out of Hours emergencies, to reassure and/or proactively refer to responders as required. 2. To undertake pro-active calls to support regular well being of individuals to meet the overall objective for a proactive preventative approach. 3. To work closely with social care assessment and installation teams to deliver and promote Lifeline and Telecare services. 4. To respond to the Council's Out of Hours Emergencies in the appropriate manner, in line with agreed processes and procedures 5. To work a 24hr shift pattern for resilient 24/365 operations including bank holidays and weekends.