All the details Summary This is a broad role with an exciting remit as we embark on an ambitious full-scale transformation of Digital & Technology. We are looking for a Finance lead to transform Digital & Technology cost management. Creating cost transparency and ensuring understanding of what we spend in Digital & Technology and why. We are looking for a highly capable business partner, adept at building great relationships with the business, and comfortable working in a matrix stakeholder model. A strong influencer, with natural curiosity, who can provide commercial challenge through deep Technology Finance experience, and become a trusted business partner & critical friend. Someone who thrives in fast-paced environments, able to juggle multiple demands but prioritise effectively To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. What’s In It For You Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special… After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands All the details To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Working Pattern Sunday 0000-0800 Thursday 0000-0800 Friday 0000-0800 Saturday 0000-0800 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities Serve our customers efficiently, both on the shop floor and at service points Keep the store clean and tidy, ensuring that our shelves are always stocked with product Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store. Build expert product knowledge to sell and recommend our products and services We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities High levels of customer service Committed to delivering excellent work with great attention to detail Open to and acts upon feedback, asking for this regularly Takes accountability for planning and managing own workload efficiently Strong communication skills Adaptable to changing situations Builds positive relationships by being a good listener Good level of digital capability Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.