Direct message the job poster from Tailor Made Technologies
Talent Acquisition and Retention Manager - Tailor Made Technologies - Mental Health First Aider
Overview of the role
We are currently looking for a 1st Line Telecoms Service Desk Engineer to join our knowledgeable team of three engineers. You will be the initial contact supporting our clients through the phone to resolve or escalate their Telecoms issues. You will be supporting the other teams in the business with Telecom queries, logging tickets and keeping an up-to-date log of the key tasks. If you want to develop your Telecoms knowledge and career, we can support you with that through training courses, a helpful team and manager surrounding you.
Benefits of working for Tailor Made Technologies:
* Training opportunities set out with a clear training structure
* Progressive working environment with access to voice your opinions to decision makers
* Your birthday off
* Flexi health plan cover and access to a range of Health Benefits
* Company pension
* An active Social Committee who plan monthly competitions and events
* A brilliant breakout room with free breakfast and a pool table
Duties and responsibilities of our 1st Line Telecoms Service Desk Engineer:
* To provide an initial point of contact via the phone to all contractual clients, log tickets and collate details of the issue.
* To work with the technical support team to identify problems and assist with solutions.
* Providing support to all clients, updating change control, and ensuring business continuity.
* Manage faults through to completion, keeping our customers updated and liaising with 3rd party Suppliers.
* Carrying out routine maintenance tasks on client’s phone systems.
* Assist the Business Consultants with questions regarding customer set up or products to ensure they can move forward.
* Assist the Service Delivery Managers when they need assistance regarding customer service issues or faults.
* Communicate with our customers through any faults or changes that you are involved in.
* Ensure our documentation is being maintained to a high standard.
* To provide 1st line diagnostics within the agreed SLA
* Experience of working in a Service Desk environment.
* Experience with using a Service Management system to manage incidents and requests.
* A real passion for Customer Service and Telecoms.
* Excellent telephone manner.
* Willingness and ability to embrace change and learn recent technologies.
* Ability to work within a high volume and fast paced environment.
* Customer focused ethos and committed to providing a professional service.
* Logical approach to problem solving.
* Able to prioritise, manage and track multiple activities and tasks.
* Enthusiastic approach and can-do attitude.
* A positive team player who can motivate engineers.
* Strong ownership mentality.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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