About the Role
We are seeking an Exceptional Service Specialist to join our team at Barclays Bank PLC. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers through various communication channels.
Purpose of the Role
The primary purpose of this role is to deliver exceptional customer service while resolving more complex customer needs and requests. You will work closely with colleagues across the bank to align and integrate customer care processes.
Key Responsibilities:
* Provide expert advice and guidance to customers through various communication channels.
* Execute customer service requirements to resolve more complex customer needs and requests.
* Work collaboratively with teams across the bank to achieve customer care goals.
* Identify opportunities for process improvements and implement changes to enhance customer experience.
* Develop and maintain effective relationships with customers and colleagues.
What We Offer
In return for your hard work and dedication, we offer a competitive salary and benefits package, as well as opportunities for career development and growth.