We are currently seeking a highly motivated and customer-oriented Guest Service Agent to join our team at the Royal Garden hotel on full-time basis. As a Guest Service Agent, you will s upport the delivery of Guest Services within all hotel teams to ensure a consistent approach to Guest Service is achieved throughout the guest journey. Whats in this for you? We offer a wide range of benefits and have excellent opportunities for career advancement and development and provide exceptional training programs for all employees as well as supervisors and managers: Enjoy a complimentary guest experience stay at our hotel within your first 6 months of service (accommodation and breakfast for 2 people) Indulge in free meals featuring a healthy and balanced menu, complete with hot and cold buffet options. Enhanced Annual leave (max. 33 days after 5 years) Get a 50% discount in our Food & Beverage outlets - Min Jiang, Origin Kensington or Piano Bar Be rewarded with £500-£1300 as a thank you through our Refer a Friend recruitment incentives Monthly team appreciation events to celebrate team member achievements Social Events including Annual Awards, Annual Team Member party, gala dinners and more. Access career development and progression opportunities. 1 day (paid - contractual hours) per year to volunteer for a cause you support, in addition to annual holiday leave Uniforms provided and laundered complimentary, with dry-cleaning allowance for non-uniformed team members. Receive mental health support from our trained Mental Health First Aiders Access our welfare service via the Employee Assistance Program, providing support through Health Assured. Well-being programs- Eye test vouchers and contributions towards glasses, various wellbeing activities focused on mental and physical health, life assurance well-being/multi faith room As a Guest Service Agent your key responsibilities are: Manage telephone calls, email correspondence, and other means of guest communication. Welcome and assist all hotels guests with particular focus on VIP guests. Ensure operational Lobby presence is maximised and that guests are proactively engaged with, receive prompt attention and personal recognition Respond to guests needs, requests and complaints effectively and immediately Ensure that guests are allocated to the correct room types according to their reservation and special requests are adhered too Check guest profiles to highlight personal preferences that can be utilised to tailor in room amenities Answer all incoming calls in a professional and efficient manner Reply to guest email correspondence and other means of communication in a professional and efficient manner Who are we? The Royal Garden Hotel strives to be internationally recognised as five-star destination hotel, which offers excellent value where distinction in service comes naturally. We are located in Kensington High Street, side-by-side to Kensington Palace and Park. AMRT1_UKCT