We are seeking to appoint an innovative and creative Manager at 22 The Avenue, York. The main aim of this role is to provide effective, outcome based, community recovery for people with complex mental health needs. To regularly monitor, evaluate and develop the service. Main duties of the role – Take responsibility for the quality of the service delivery in MHRS to ensure it is customer focused, safe, effective, and well-led. The post holder is expected to be flexible to meet the needs of the service, customers and staff over operational hours. To provide monitoring information for senior/line management that relates to the service. Manage and maintain appropriate information and administrative systems. To contribute to the development of Business/Service Plans, in particular to the development of effective referral process, risk assessments and individual support plans for customers. To promote a positive, safe, and interactive environment with strong emphasis on independence and community inclusion, while developing best practice in Safeguarding Vulnerable Adults. To take responsibility for the units and the safety of customers and staff within them. To undertake risk assessments and to implement Health and Safety Management guidelines and policy. Take responsibility to ensure that staff are clear about the service objectives and expectations. To establish and maintain effective working relationships with all stake holders. To be able to work in partnership and develop and use networks effectively. To take decisions in individual cases according to departmental procedures and/or powers under the Scheme of Delegations. To assist Service Manager in delivery of any relevant change and improvement programmes; and to be able to lead on service-related projects and change programmes as and when agreed with the Service Manager. Support staff through the process of change. City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service. If you are an internal candidate interested in applying for this job as a secondment opportunity, please discuss with your current line manager before submitting your application. As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it. Please note, we do not have a sponsorship licence to sponsor indivdiuals for visas to work in the UK, therefore we are unable to offer sponsorship for this role. The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings. For further information or an informal discussion please contact Service Manager at Julie.borthwickyork.gov.uk or on 07836224690 Or Tamyn.toshachyork.gov.uk or on 07789396233. Closing date: Sunday 10 November 2024 at 12 midnight Interview date: Week commencing Monday 25 November 2024