Customer Services Team Leader
Birmingham
£27,000 - £32,000 depending on experience
Full Time
Fixed Term Contract 6-months
Do you pride yourself on providing a great customer experience? If you are passionate about customer service, have a strong work ethic and have experience of managing a high performing team we want to hear from you!
We now have an exciting opportunity for a Customer Service Team Leader to join us on a 6-month FTC basis to inspire, motivate, and lead our team of Customer Service Advisors to deliver an excellent experience for our residents.
The role
As part of the Management Team, you will deliver our objectives and contribute to the ongoing implementation of strategy and plans. You will be responsible for setting and achieving high standards across the team, ensuring that policies, procedures and systems are followed.
You will oversee the logging and administration of complaints in line with regulatory requirements and obtain resident satisfaction feedback to inform service improvements. Your team will handle safeguarding concerns in a sensitive and professional manner, and you will champion continuous improvement activity within the team, with an emphasis on improving services / outcomes for residents.