We are collaborating with a prestigious international law firm to recruit an experienced Account Manager. This position presents a remarkable opportunity for a driven professional to become part of an esteemed organisation that prioritises employee development and career progression.
Location: Remote (Headquarters in London)
Employment Type: Full-Time, Permanent (Monday to Friday)
Compensation: Attractive salary, performance-based bonuses, comprehensive benefits, and clear pathways for advancement.
Role Overview:
As an Account Manager, you will be responsible for nurturing and managing client relationships, ensuring exceptional service delivery, and consistently surpassing client expectations. This role is ideal for individuals with a background in the legal sector who are eager to excel in an innovative environment that offers substantial growth opportunities.
Key Responsibilities:
* Client Relationship Management:
o Establish and maintain strong, positive relationships with clients, serving as their primary liaison and trusted advisor.
o Provide outstanding service and support, actively seeking feedback to enhance the client experience.
o Manage work flows efficiently, ensuring client expectations are consistently met or exceeded.
* Account Development:
o Identify opportunities to expand accounts by offering additional services that add value.
o Work closely with business development and marketing teams to craft customised proposals aligned with client needs.
o Adapt services based on client feedback to address evolving requirements.
* Data Management and Reporting:
o Maintain accurate records of client interactions, ensuring data integrity.
o Prepare and deliver reports on client satisfaction, account performance, and areas for improvement.
Qualifications:
* Bachelor's degree in business, law, or a related field.
* Proven experience in client relationship management, preferably within a legal services environment.
* In-depth understanding of legal work flows, with experience in private practice or corporate legal departments.
* Exceptional communication skills, both written and verbal, with a track record of effective project management.
* Proficiency in CRM software and the ability to leverage data for informed decision-making.
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