Box Leisure Recruitment The Cutting Edge of Leisure Careers
Role: Complex Manager
Location: Chigwell
Salary: £30,134
Contract: Fixed Term Contract 1st April - 31st September 2025
Located within a scenic public park, our client's newly restored venue comprises a café, events space, farm, and other public areas. Recently opened to the public after a year of work, they are working on bringing this new project to life with a brand new team and a unique opportunity to help put Hainault Forest firmly on the map.
We are looking for someone experienced in delivering all aspects of a busy Front of House operation and passionate about all things customer service. You will have the opportunity to work on developing new retail and hospitality service delivery and processes in a brand new venue with state-of-the-art equipment at your disposal. You should have experience managing medium-sized teams, a customer service environment, F&B services, and be keen to learn and progress with us as we grow.
This is a hands-on role; you will be the most crucial part of our front of house operations, involved in coffee/food preparation and general service, ensuring all areas are fully staffed, maintained, and service delivery is provided to a very high standard.
Job role:
1. Opening and closing of the venue with H&S, security, and customer/staff welfare as the utmost priority; keyholder with on-call responsibilities.
2. Work closely with the Venue Manager and Events Coordinator on developing and delivering all events.
3. Ordering and stock control.
4. Till reconciliations.
5. Recruiting, training, and managing the hospitality team.
6. Responsible for the day-to-day delivery of customer services for the café as well as for a wide range of events, including corporate meetings, birthday parties, and wedding receptions.
7. Ensure café and customer areas are clean and tidy to the highest standards and all checklists are followed.
8. Ensure HACCP, COSHH, and other H&S regulations are followed at all times.
9. Ensure all equipment is maintained and used safely and in line with instructions.
10. Assist with any other tasks within the scope of the role as required.
Essential requirements:
1. Customer service, hospitality, and events delivery experience.
2. Experience in leading and developing teams in a demanding customer-facing environment.
3. Barista experience is beneficial.
4. Food safety, allergens, HACCP, COSHH understanding.
5. Ability to work as part of the team and on own initiative.
6. Ability to follow instructions and execute to the highest standards.
7. Flexible with working patterns.
In return, we can offer the successful candidate a company pension scheme, annual performance rewards, generous annual leave, employee assistance programme, and GP referral scheme. In addition, we offer our staff free gym, swim, and spa membership at all company sites; Corporate Health Cash Plan (which provides free access to essential health care and valuable health and wellbeing services); employee recognition scheme; cycle to work and electric leasing car scheme.
If you wish to proceed with an application or have any questions, please do give me a call or send me an email on the below contacts:
Phone (phone number removed)
Email (url removed)
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