Role OverviewThis vacancy sits within the customer service team, and we are looking talented and exceptional people to join our team and help us to maintain our amazing service to customers. This role will mainly involve providing excellent customer service by answering customer queries by phone, instant chat and emails for the Cartridge People brand (url removed)
We would love to hear from any applicants who wish to build a successful career in customer service, who find job satisfaction in the act of helping others. Ideally, you will have experience in a telephone and web- based service centre. Our ideal candidate is someone who is capable, ambitious, professional, flexible and have a terrific ‘can do’ attitude!
The training that we deliver is exceptional and is ongoing; we strive to be the best in the field. This role is well supported by professional and friendly management, offers excellent training and the opportunity to be part of a good humored and talented team with amazing staff benefits such as life insurance, pension and additional holidays with each year served.
Main Duties and Responsibilities:
· Provide an amazing customer service experience for customers
· Deliver a prompt and efficient service to all enquiries received mostly by telephone but you will also communicate via email, and live chat; offering help, advice and support
· Process orders, returns, payments and refunds for customers
· Maintain an awareness of current promotions and product changes
· Arrange deliveries
· Resolve any order issues and find a solution to problems
· Generate customer interest in the company’s own branded products
· Delight customers by going the extra mile
· Offer help and support to other staff members, when needed
About the RoleDo you find job satisfaction in helping others? We’re looking for the best of the best when it comes to customer service to join us as a Customer Service Advisor.
We want you to grow your career with us – that’s why we deliver exceptional ongoing training and support from our professional and friendly management team.
As a Customer Service Advisor at Cartridge People, you will help us maintain our amazing service to customers, assisting them through phone, instant chat, and email with queries for the Cartridge People brand.
Working on site in our Crewe office.
Benefits
Competitive salary with annual salary reviews
29 days annual leave with an additional day of leave for each full year spent with the company, up to 34 days per year
Genuine potential for career progression and training with clear development objectives and support
Death in service insurance at 3 x annual salary
Pension
Generous long service cash rewards from 5 years of service
Cycle to work scheme
Discounted Gym Memberships
Staff discount on products
Staff recognition scheme
Staff referral scheme with cash rewards
GP access and mental health counselling support
Yearly flu vaccinations
Specsavers vision/ eye care
Free parking with easy access to rail and bus routes
Fun and exciting social and team building events
Essential SkillsOur ideal candidate is capable, ambitious, professional, flexible and has a terrific can-do attitude! Ideally, you will also have experience in a telephone and web-based service centre.
Skills Required:
2 years of customer experience required
A genuine passion and interest in customer service- a real people-person who gets job satisfaction from helping others
An attentive listener and naturally positive communicator- both written and verbal
Ability to problem-solve and put yourself in the customer’s shoes!
A good level of IT skills- happy to email, input some information, copy and paste, etc.
Ability to multitask with excellent attention to detail
Bring your skills and experience to an award-winning company; apply for this Customer Service Advisor role today