Job summary Join a vibrant and essential team providing comprehensive administrative and co-ordination support, reactive to the needs of a multi-disciplinary Baywide Health and Well-Being Team. There will be an expectation for our Administrator to be highly motivated, flexible and multi-skilled with excellent organisational skills and good team player. They will support a team of 200 staff who provide Health and Well-Being support across Torbay covering a population of 134,500 people and around one-in-four of Torbay's population are aged 65 years and over. Main duties of the job Provide comprehensive administrative support to the Health & Social Care Teams Using the time keeping software to monitor and submit working time, annual leave, sickness, over-time etc Maintain Electronic diaries, booking and re-scheduling appointments Produce documents via copy and audio transcription, composing non routine letters. Support and facilitate meetings through: sourcing suitable venues, recording of notes / minutes and distribution of associated paperwork. Follow up actions to include: Minutes for Staff Meetings Minutes for Safeguarding / Best Interest / Risk Management / Hospital Discharge and other ad hoc meetings Review and update Patient / Client records on a Bespoke database ensuring accurate recording and retrieval of data. General office duties to include dealing with the post (collections and outgoing), scanning / photocopying / laminating and associated tasks Undertake Duty Admin/Go To role - first point of contact in the admin office Covering other teams administrator as required Maintain HR filing system both manual and electronic to include: supervision / appraisal paperwork, sickness forms, letters etc Preparation of electronic paperwork for weekly Multidisciplinary Authorisation Panels Ordering of stationery for the service Dealing with IT Issues within the Teams and "trouble shooting" where possible Support the Business Support Manager in the Health and Safety requirements for the building About us Why Work With Us You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people. We aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts. IMPORTANT INFORMATION We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly Correspondence will be via Trac, text and email. Please check your email and Trac account regularly. Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups. Date posted 14 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time, Part-time Reference number 388-6942641-A&C Job locations Union House, Torquay 89 Union Street Torquay TQ1 3YA Job description Job responsibilities Communication and Working Relationships Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective and accurate Produce clear and accurate written correspondence (including the composition of adhoc routine letters) eg, reports, presentations, audio recording of minutes and use of the Trust intranet and internet as required To ensure that all communication is within the boundaries of patient confidentiality and seek guidance when unsure Facilitate and plan meetings as requested Excellent interpersonal and communication skills both written and verbal Able to deal confidentially and tactfully with people at all levels Willingness to embrace new ways of working / changes. Patient/Clients and their relatives and other agencies Professionals and colleagues across the Trust (Managers, Community Staff, Administrators) and disciplines (nursing, social care, therapists) Office based environment with contact via telephone, electronic and paper correspondence Analytical and Judgemental Skills Maintain and monitor staff records eg: annual leave, sickness and personal contact information Proactively support cover for other team members in times of absence Use own judgement involving facts or situations to resolve problems Ability to work under pressure Planning and Organisational Skills Able to plan, organise, prioritise, coordinate and work flexibly Ability to work without direct supervision on a day to day basis Contribute to the smooth running of administrative systems including management of generic email accounts and electronic and paper filing systems as well as other forms of correspondence Support and facilitate meetings Complete Rostering/Healthroster for the teams Provide support and cover for absence within the team to maintain continuity of support re-assessing workload and priorities as necessary Responsibility for Patient/Client Care, Treatment and Therapy Act as principle point of contact for the team from within / outside the Trust assist people attending meetings where appropriate Take messages for the Team, ensuring accurate details are taken and relevant messages forwarded Ability to identify urgency of calls for action accordingly Responsibility for Administration Maintain electronic diaries, booking and rescheduling appointments Produce documents via copy, composing non-routine letters as necessary Facilitation of meetings: source suitable venues, recording of notes/minutes and distribution of associated paperwork and to follow-up actions as necessary Maintain filing systems, both manual and electronic Maintain office records ensuring they are kept up to date with relevant information (staff attendance, training and contact directories) Review and update of patient/client records on bespoke database ensuring accurate recording and retrieval of data Undertake general office duties to include dealing with post, photocopying, faxing and associated tasks Responsibility for Policy and Service Development Implementation Adhere to all Trust and department policies and procedures relating to your role Participate in regular team meetings to review administration services Maintain and continue to improve knowledge and understanding of the Trust including systems, policy and current issues, particularly to own area of work Contribute to the development of effective administrative systems, ensuring implementation across the Team Responsibility for Finance, Equipment and Other Resources The post holder will order stationery and other necessary items for the team via the procurement system Maintain the safe keeping of Trust property. Any concerns regarding misuse shall be raised immediately with the Trust Counter Fraud Specialist Ensure the proper use of the Trust resources, such as stationery, telephone usage, photocopying and other consumables used within the course of business. Ensuring minimal waste and cost Responsibility for Supervision, Training, Leadership and Management The post holder will have no managerial supervision responsibilities but is expected to be a good example to other staff and use their experience to assist /guide new starter inductions Participate in regular supervision sessions with their line manager in accordance with Trust Policy Undertake all Mandatory training required for this role and is kept up to date Participate in any training appropriate for role Assist in the induction of new staff Information Technology and Administrative Duties Post holder is partly responsible for ensuring accurate and up to date data is recorded onto electronic records systems, and that this information is communicated with the team and other professionals as required Take and distribute formal minutes as necessary Maintain efficient and effective electronic / paper filing systems Produce confidential correspondence and reports Deal with any IT issues that arise within the team Job description Job responsibilities Communication and Working Relationships Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective and accurate Produce clear and accurate written correspondence (including the composition of adhoc routine letters) eg, reports, presentations, audio recording of minutes and use of the Trust intranet and internet as required To ensure that all communication is within the boundaries of patient confidentiality and seek guidance when unsure Facilitate and plan meetings as requested Excellent interpersonal and communication skills both written and verbal Able to deal confidentially and tactfully with people at all levels Willingness to embrace new ways of working / changes. Patient/Clients and their relatives and other agencies Professionals and colleagues across the Trust (Managers, Community Staff, Administrators) and disciplines (nursing, social care, therapists) Office based environment with contact via telephone, electronic and paper correspondence Analytical and Judgemental Skills Maintain and monitor staff records eg: annual leave, sickness and personal contact information Proactively support cover for other team members in times of absence Use own judgement involving facts or situations to resolve problems Ability to work under pressure Planning and Organisational Skills Able to plan, organise, prioritise, coordinate and work flexibly Ability to work without direct supervision on a day to day basis Contribute to the smooth running of administrative systems including management of generic email accounts and electronic and paper filing systems as well as other forms of correspondence Support and facilitate meetings Complete Rostering/Healthroster for the teams Provide support and cover for absence within the team to maintain continuity of support re-assessing workload and priorities as necessary Responsibility for Patient/Client Care, Treatment and Therapy Act as principle point of contact for the team from within / outside the Trust assist people attending meetings where appropriate Take messages for the Team, ensuring accurate details are taken and relevant messages forwarded Ability to identify urgency of calls for action accordingly Responsibility for Administration Maintain electronic diaries, booking and rescheduling appointments Produce documents via copy, composing non-routine letters as necessary Facilitation of meetings: source suitable venues, recording of notes/minutes and distribution of associated paperwork and to follow-up actions as necessary Maintain filing systems, both manual and electronic Maintain office records ensuring they are kept up to date with relevant information (staff attendance, training and contact directories) Review and update of patient/client records on bespoke database ensuring accurate recording and retrieval of data Undertake general office duties to include dealing with post, photocopying, faxing and associated tasks Responsibility for Policy and Service Development Implementation Adhere to all Trust and department policies and procedures relating to your role Participate in regular team meetings to review administration services Maintain and continue to improve knowledge and understanding of the Trust including systems, policy and current issues, particularly to own area of work Contribute to the development of effective administrative systems, ensuring implementation across the Team Responsibility for Finance, Equipment and Other Resources The post holder will order stationery and other necessary items for the team via the procurement system Maintain the safe keeping of Trust property. Any concerns regarding misuse shall be raised immediately with the Trust Counter Fraud Specialist Ensure the proper use of the Trust resources, such as stationery, telephone usage, photocopying and other consumables used within the course of business. Ensuring minimal waste and cost Responsibility for Supervision, Training, Leadership and Management The post holder will have no managerial supervision responsibilities but is expected to be a good example to other staff and use their experience to assist /guide new starter inductions Participate in regular supervision sessions with their line manager in accordance with Trust Policy Undertake all Mandatory training required for this role and is kept up to date Participate in any training appropriate for role Assist in the induction of new staff Information Technology and Administrative Duties Post holder is partly responsible for ensuring accurate and up to date data is recorded onto electronic records systems, and that this information is communicated with the team and other professionals as required Take and distribute formal minutes as necessary Maintain efficient and effective electronic / paper filing systems Produce confidential correspondence and reports Deal with any IT issues that arise within the team Person Specification Qualifications and Training Essential Good standard of education, to GCSE level ( or equivalent) Evidence of continuing professional and personal development NVQ Level 2 Business Administration Desirable ECDL (European Computer Driving Licence) RSA Level 3, or equivalent NVQ Level 3 Business Administration Knowledge and Experience Essential Ability to provide a high standard of secretarial support for meetings - eg. organising, booking venues and minute taking Flexible and adaptable approach. Ability to work with minimum supervision and on own initiative High degree of accuracy and attention to detail. Effective team player Ability to communicate at all levels Ability to respect confidentiality and deal with matters of a sensitive nature Ability to time manage and organise work effectively and be able to work under pressure with frequent interruptions Specific Skills Essential oAdministration of Safeguarding S42 processes -Facilitation of meetings, effective minute taking and document distribution oPresentation of various documentation using Microsoft office oUse of bespoke database for data input and retrieval oEffective management of Outlook oExcellent organisation skills with the ability to prioritise work of self and others whilst dealing with conflicting demands Desirable oExperience of working in a multi-disciplinary environment Person Specification Qualifications and Training Essential Good standard of education, to GCSE level ( or equivalent) Evidence of continuing professional and personal development NVQ Level 2 Business Administration Desirable ECDL (European Computer Driving Licence) RSA Level 3, or equivalent NVQ Level 3 Business Administration Knowledge and Experience Essential Ability to provide a high standard of secretarial support for meetings - eg. organising, booking venues and minute taking Flexible and adaptable approach. Ability to work with minimum supervision and on own initiative High degree of accuracy and attention to detail. Effective team player Ability to communicate at all levels Ability to respect confidentiality and deal with matters of a sensitive nature Ability to time manage and organise work effectively and be able to work under pressure with frequent interruptions Specific Skills Essential oAdministration of Safeguarding S42 processes -Facilitation of meetings, effective minute taking and document distribution oPresentation of various documentation using Microsoft office oUse of bespoke database for data input and retrieval oEffective management of Outlook oExcellent organisation skills with the ability to prioritise work of self and others whilst dealing with conflicting demands Desirable oExperience of working in a multi-disciplinary environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Torbay and South Devon NHS Foundation Trust Address Union House, Torquay 89 Union Street Torquay TQ1 3YA Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)