Homes for Students is the UK's leading provider of student accommodation. We currently have a vacancy for a Night Concierge at our Aire property in Stoke-on-Trent working 40 hours 9:30pm to 6:00am Monday to Friday, to be part of the Property Team and drive the performance of the service KPI's whilst contributing to the delivery of an outstanding student experience
You are responsible for a number of areas, including but not limited to, statutory compliance and ensuring the condition of the property is checked on an annual basis and reported. The role requires the postholder to be competent, work with minimal direct supervision within their designated remit and to liaise with a range of internal and external contacts including suppliers and contractors. The postholder will be responsible for driving a high quality customer experience in relation to the speed and quality of the service provided to reported faults and the general condition, state and repair of the property.
Key Responsibilities of a Night Concierge:
Security and Safety:
1. Patrolling: Regularly patrolling the building and surrounding areas to deter crime and identify potential hazards.
2. CCTV Monitoring: Monitoring security cameras to detect suspicious activity and respond accordingly.
3. Access Control: Managing access to the building and individual units, including issuing and...