As part of an ever-expanding technical function, this client has identified the need for an Infrastructure Project Manager to be responsible for the control and delivery of IT programmes of work as part of the group company's continuous improvement plan, stakeholder liaison, including pre-business case consultation, design, and solution analysis, cross-functional development, and systems integration projects.
The TDM/IPM will be responsible for the delivery of the high-level business case, project leadership, management, quality, and timely delivery of the project.
The TDM/IPM will direct team members from internal and external sources assigned to a project.
Specific Responsibilities
1. Coordination of the design and delivery of major infrastructure projects.
2. Third-party supplier delivery of application remediation and migration.
3. Coordination and control of third-party supplier delivery of WAN, LAN, and telephony platforms.
4. Management of 3rd party hosted solutions.
5. Desktop design and delivery as part of any location change.
6. Integration of services across pan-European group businesses.
Solution Development and Delivery
1. Assists the Design and Delivery Manager in providing technical direction for delivery and integration of major technical projects from definition phase through implementation to final delivery into the production environment.
2. Applies significant knowledge of industry trends and developments to improve delivery of new services to our customers.
3. Recognizes system deficiencies during the delivery process and liaises with technical SMEs to implement effective solutions.
Technical Effort Management
1. Creates and executes design and delivery plans and revises as appropriate to meet changing needs and requirements.
2. Ensures that responsible project resources are informed of the status of delivery effort, owning and directing activities between technical, business staff, and business change project management.
3. Ensures technical teams are contributing to our process and standards library, specifically the delivery of IT RFCs, production of solution run books, updating of MSLs/MALs, and the production of the solution's Technical Architecture Documentation (TAD).
4. Owns the delivery lifecycle and is responsible for managing technical risks throughout the project.
5. Communicates and enforces standards.
6. Performs design reviews and mentors members of the virtual team.
7. Manages technical resources within budget and project schedule.
8. Consistently delivers high-quality services to our customers.
Leadership
1. Challenges others to develop as leaders while serving as a role model.
2. Manages the development of the team by ensuring that project tasks are in line with each Innovator's career interests when possible.
3. Inspires coworkers to attain goals and pursue excellence.
4. Identifies opportunities for improvement and makes constructive suggestions for change.
5. Manages the process of innovative change effectively.
6. Remains on the forefront of emerging industry practices.
Teamwork
1. Acknowledges and appreciates each team member's contributions.
2. Effectively utilizes each team member to his/her fullest potential.
3. Keeps track of lessons learned and shares those lessons with team members.
4. Operates both at company and group level, providing consultancy and direction to internal and external resources.
5. Manages customer interaction and expectations regarding delivery effort.
6. Develops strong relationships with stakeholders and customers.
7. Communicates effectively with stakeholders to identify needs and evaluate alternative technical solutions.
8. Continually seeks opportunities to increase customer satisfaction.
Technical Expertise
1. Good technical understanding of IT technologies across: LAN, WAN, SAN, Microsoft operating systems and application stacks (e.g., server 2008/2012/2016, SQL databases, MS Exchange email).
2. Experience managing teams from internal and external parties in a pressured environment.
3. Delivered complex and multi-work stream IT technical projects.
4. Experience of working at group level.
Communication
1. Can direct team and client meetings effectively.
2. Holds regular status meetings with project delivery teams.
3. Can keep technical and stakeholder teams well informed of changes within the organization and general corporate news.
4. Delivers engaging, informative, well-organized presentations.
5. Resolves and/or escalates issues in a timely fashion.
6. Understands how to communicate difficult/sensitive information tactfully.
Qualifications
1. Higher Education qualification in IT/Management or work-based experience.
2. Ideally holds a Project delivery qualification (Prince2).
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