Are you a driven Sales and Customer Service professional with a passion for delivering exceptional customer experiences?
Green Orchard Recruitment are thrilled to be managing this exciting opportunity on behalf of our client, a fast-growing Ecommerce business. We are looking for a Sales and Customer Service Advisor to join their dynamic team. In this key role, you will be at the forefront of driving sales and building strong, long-lasting relationships with customers, ensuring they return time and again.
This role is perfect for someone who thrives in a fast-paced environment and is dedicated to providing top-notch service while contributing to the company’s success.
What You’ll Do
1. Assist customers via phone, live chat, and email with a variety of sales enquiries across the product ranges.
2. Respond promptly and efficiently to maximise company sales and increase customer satisfaction.
3. Process and manage customer orders across various channels, including B2B orders, building strong rapport to encourage repeat business.
4. Provide bespoke quotations and proforma invoices, following up on potential leads to drive sales.
5. Ensure the accuracy of sales order acknowledgements from suppliers and liaise with them to maintain strong partnerships.
6. Coordinate smooth deliveries and provide customers with high-level technical information, supported by partners and internal teams.