Company Overview
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Co-op Funeralcare takes pride in helping families say the perfect goodbye to loved ones.
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We believe in doing things differently and being part of something bigger than ourselves.
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Since our founding in 1844, we've remained committed to building a fairer world for our members, customers, colleagues, and communities.
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Salary and Benefits
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Our funeral arrangers receive a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.
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In addition to these benefits, you'll enjoy:
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* 30% off Co-op branded products in our food stores all year-round
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* 10% off other brands in our food stores all year-round (doubles to 20% on the Friday and Saturday after payday)
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* discounts on other Co-op products and services
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* 23 days holidays (pro rata, rising with service
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* a pension with up to 10% employer contributions
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* access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
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* access to virtual GP and free eye tests
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* endless career development opportunities including apprenticeships
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* friendly, supportive team and the knowledge that you make a huge difference to your community
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* access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
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Job Responsibilities
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As a certified funeral arranger, you will:
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* provide expert guidance and advice to help clients plan the perfect service
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* assist with family visits and answer any queries they have
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* build positive relationships in the local community
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* hold the fort at the funeral home (there will be times when you'll be the only one in branch)
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* support with manual handling of coffins and the deceased
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Requirements
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To succeed in this role, you should have:
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* a passion for delivering great customer service and building relationships
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* excellent communication and admin skills plus strong attention to detail to make sure regulatory policies and processes are always adhered to
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* high levels of empathy, discretion and care
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Other Information
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Co-op Funeralcare is an equal opportunities employer and welcomes applications from everyone.
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If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.
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As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test.
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In this role you'll work under FCA regulation – we'll provide you with all the training you need to become a 'certified colleague'. To make sure you're eligible to advise clients on 'pre-need' funeral plans as a 'certified colleague', we'll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process.