Company Description
The John Clark Motor Group is known for outstanding customer service, representing a variety of prestigious brands such as Audi, BMW, Jaguar, and more. Trading for over 50 years, we specialize in the sale of new and used vehicles across the East coast of Scotland, including Aberdeen, Dundee, Fife, Perth, Elgin, Edinburgh, and Peterhead. We supply premium and prestige cars, light commercial vehicles, and BMW motorcycles to retail and business customers throughout Scotland and the UK. Our services include new and used car leasing, parts and accessories, servicing and MOTs, and accident repair centers in Aberdeen, Dundee, and Fife. Visit our website for more information: www.john-clark.co.uk.
Role Description
This is a full-time on-site role as a Service Advisor located in our Volvo Dundee Dealership. The Service Advisor will be responsible for ensuring excellent customer satisfaction, providing customer-focused service, and managing aftersales operations. Day-to-day tasks will include communicating with customers, addressing their service needs and concerns, coordinating vehicle servicing and repairs, and delivering high-quality aftersales support.
Qualifications
1. Customer-focused Service, Customer Satisfaction, and Customer Service skills
2. Strong Communication skills
3. Experience in Aftersales operations
4. Excellent organizational and problem-solving skills
5. Ability to work in a fast-paced environment and under pressure
6. Relevant experience in the automotive industry is beneficial
7. A valid driver’s license is required
#J-18808-Ljbffr