The vacancy Join Us as an Operations Support Manager and Drive Success Contract : Permanent Salary: £53,040 plus company car or cash allowance alternative Hours : 40 hours per week Location(s) : Chipping Sodbury Are you passionate about operational excellence and community impact? Join Bromford as an M&E Operational Support Manager In this role, you'll support the Head of M&E and act as an escalation point for Customer Managers, driving M&E performance across all localities. You'll lead indirectly, influencing teams without direct line management. We seek someone with a proven track record in leading repair or servicing teams, developing and executing operational plans, and collaborating effectively to align work with customer journeys. You'll use data to make smart decisions, ensuring compliance with regulatory standards, and driving service improvements. Your project management skills and technical knowledge of building, electrical, and gas regulations, along with a deep understanding of health and safety, are crucial. You'll model our company DNA, build strong relationships, and create effective, engaged teams. Flexibility, customer focus, and a commitment to high-quality service are essential. If you're ready to lead with passion and make a real difference, apply today Please take a moment to review the role requirements and specifications attached at the bottom of this advert before submitting your application. Join us for a full-time adventure in our 'roaming' position. Based in Chipping Sodbury with travel to Wolverhampton, Lichfield, or Tewkesbury, you'll enjoy a flexible week split between workspaces and home, offering the perfect balance. Due to the nature of travel required for this role, we will provide you with a company car or cash allowance alternative, therefore holding a Full UK Driving Licence is must for this dynamic role. Due to the nature of the role, an Enhanced DBS check will be required to ensure a secure environment. Ready to embark on this versatile journey? Apply now Benefits of belonging at Bromford Joining Bromford isn't just about a job; it's about a community that values you. Here's a glimpse of the benefits you'll enjoy: 27 days annual leave, plus bank holidays and the option to buy or sell up to 5 days leave each year Company car or cash allowance alternative £500 personal allowance to spend on your choice of benefits such as private medical cover, critical health insurance, dental treatment and gym membership A Performance Related Pay scheme based on organisational and individual performance Retail discount schemes to help you save on spendingsuch as food shops, clothing and technology A wellbeing app that gives you access to free virtual GPs, 24/7 mental health support and rewards for healthy habits A choice of two pension schemes, with employer contribution rates of up to 10% of salary As a certified Great Place To Work, we value your well-being and offer a comprehensive benefits package. Apply now, and let's make Bromford the next exciting chapter in your career Swift action required The closing date for applications is just around the corner on 2nd April 2025. If you have any queries or need assistance, feel free to reach out to Natalie, our Resourcing and Talent Specialist, at Natalie.sayerbromford.co.uk. Seize this opportunity now In the event of a high volume of applications, we reserve the right to close the vacancy early. Don't miss your chance to join us on this exciting journey Apply promptly. About us We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues. We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too. We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.