Weekly Contract: 42.5 hours Salary: £30,000 Intro Vita Student delivers the world’s best student living experience thanks to its ‘all in’ offering which is centred around the resident’s needs. We’re seeking an Assistant Residence Manager to help deliver this outstanding level of service for our residents in St Albans. Role & responsibilities An important role within the business, the Assistant Residence Manager will be responsible for ensuring the building, its services and amenities and our colleagues are working together to achieve our high brand standards. The ideal candidate will be a warm, welcoming, professional, people person with the ability to build relationships with our residents, have a keen eye for detail, be well organised and meticulous in ensuring the free running of our buildings. Tasks will include: Liaising with residents, completing building tours, maintaining customer databases for communications, and resolving or escalating any issues which may arise Supporting the sales and marketing team with the marketing of the residence to ensure it reaches occupancy and arrears are avoided Completing regular building compliance walks to ensure; brand standards are met, there are no health and safety issues and items are in good working order Overseeing the localised delivery of events across the building Ensuring the building is clean and maintained to the highest standard, managing issues with building maintenance and housekeeping Reporting into the management team Build relationships with key stakeholders such as the universities and local businesses Develop, manage and build the residence team, supporting with recruitment and HR Role Requirements The ideal candidate will: Be an experienced, energetic, and enthusiastic manager with experience in a customer facing industry Be able to influence and develop relationships with both internal colleagues and external clients Possess high personal standards and attention to detail Possess excellent planning and organisational skills Be highly self-motivated and flexible Be passionate about going above and beyond for the residents Creative and imaginative when it comes to organizing events What we offer Your birthday day off Recognition programmes Opportunities for career progression Team parties/events Pension scheme A Perkbox account – giving you instant 24/7 access to hundreds of perks, including free drinks, cinema tickets, shopping discounts, employee assistance program, fitness classes, learning courses and much more Access to 24/7 Employee Assistance Programme About Vita Student Vita Student is the world’s best student accommodation brand, created by Vita Group, an intelligence driven platform creating tomorrow’s urban living. Specialists in urban regeneration and accommodation which delivers best-in-class service, Vita Group’s mission is to create environments in which people can thrive. To deliver against this mission, Vita Group seeks good people who are passionate and positive and strive to deliver our best-in-class experience, they operate with foresight and can communicate effectively.