Role OverviewAs an Operations Manager, you will be fully accountable for the performance of the Birmingham operation while proactively seeking ways to improve costs, service, and operational efficiency. You will ensure on-site resources (including third-party contractors) are managed, planned, and controlled efficiently to achieve agreed service levels.
Role Overview
Lead a team comprising of drivers (10-20), warehouse staff (2-5), and a full-time supervisor and ensure the well-being of all on-site employees and visitors, managing attendance, conduct, and capabilities, including goal setting, performance reviews, recognition, and addressing performance or conduct issues.
Foster a positive work environment by embodying the ParcelHub/Whistl core values: Can-do attitude, Doing the right thing, and Team mindset.
Facilitate effective communication through daily and weekly meetings.
Assist HR Business Partners with people-related functions and oversee recruitment and strategy in collaboration with the Recruitment Team.
Provide guidance and support to frontline staff on process, stakeholder, and people management activities.
Mail Integrity and Security - Ensure staff compliance with Mail Integrity requirements, including DBS checks and ID cards.
Change Management - Support the management and evaluation of change initiatives at the site and actively contribute to change projects, fostering a culture of open and honest communication to support positive change.Process Ma...