Our internal sales team is there to dealwith all inbound and outbound activity for all regional territoriesand to build rapport and strong working relationships with allaccounts within them, acting as the face of the company. InternalSalespeople are there to maximise sales as well as growth andretention using excellent customer service, product rangeexpansions, upselling and business development throughprospecting.
KEYACCOUNTABILITIES
Reportingdirectly to the Director of Operations, the role encompasses thefollowing key requirements -
* Workingin a team, they will be part of the first point of contact for allenquiries. They will deal with all types of enquiries includingphone calls, portals, faxes and emails. These queries can includequotes, queries, technical questions and orders.
* Delivery of the highest level of customerservice with all encounters. This includes visitors, suppliers,customers and colleagues.
* Develop a firmunderstanding of the products Abracs sells as well as theindustries they are used in. This then allows the department tobecome knowledgeable and helpful to customers and makes selling theproducts much easier.
* To develop rapport andbuild on relationships with key staff within accounts.
* To be able to take and raise purchase orders,investigate and action queries, organise quotes and samples andtake care of any other queries that may come up.
* To achieve combined regional sales targets ona monthly/quarterly basis. These targets can be based on eitherturnover orG.P.
KEYCOMPETENCIES /ATTRIBUTES
* Communication.The ability to convey information clearly and concisely throughphone conversations and email.
* Problem solving.The ability to find solutions to situations as they arise for ourcustomers. This will allow us to provide the best service we can.
* Teamwork. The capability to work wellwith others to achieve business objectives and to work cohesivelywith other departments.
* Adaptability. Theability to work in a fast-paced environment where business anddemand can fluctuate regularly.
* Previousknowledge/experience within a sales/account managementrole.
* Knowledge of processes within ERPsystems.
* Good knowledge of standard officeoperating systems (eg. Excel)
* Strongrelationship management skills.
* Highlyorganised and able to confidently share/present information.
* A general “can do/proactive” attitude tobusiness.
MEASURESFOR APPRAISAL OFPERFORMANCE
* Accuracy ofwork.
* Attendance and punctuality.
* Feedback from customers and colleagues.
* Volume of calls and emailsactioned.
* Percentage of targets set trackingmonthly and quarterlyperformance.