Job summary To support the contracts management team by carrying out audits to ensure contractors are performing in line with their contracts. You will be expected to liaise with the wider teams and communicate actions as and when required. To undertake multiple audits across a number of Soft FM work streams, completing reports and providing resolutions and management plans for the soft services across a large portfolio of mainly Primary Care sites nationally. Main duties of the job Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation. Verifies assets and liabilities by comparing items to documentation. Completes audit workpapers by documenting audit tests and findings. Appraises adequacy of internal control systems by completing audit paperwork. Maintains internal control systems by updating audit programs and Audit Paperwork; adding recommendations. Communicates audit findings by preparing a final report; discussing findings with Contracts Team. Contributes to team effort by accomplishing related results as needed. To support the Facilities Contracts Manager and update the contract management team on completed and failed audits and of concerns regarding the contracted services including for advising if key deadlines on management plans are missed. To prioritise workload based on business need and in line with escalations and audit deadlines as required on a daily basis. To carry out and complete audit spreadsheets and update trackers on both a reactive and planned basis. Support existing and new and appropriate data capture spreadsheets with meticulous attention to detail across a range of soft services The ability to work independently and to communicate with site teams providing advice, assistance and support where needed across a large geographical area. Assist and support toward improvement methods in line with contractual services About us Community Health Partnerships (CHP) is wholly owned by the Secretary of State for Health and Social Care and a key member of the NHS Family. Set up in 2001, we work to improve community-based health and wellbeing services by providing and managing high quality NHS estate. Through our LIFT (Local Improvement Finance Trust) programme, 350 local health care buildings were designed, built and funded and are currently operated, with CHP acting as Head Tenant in most. We have a head office in Manchester and regional offices in Birmingham and London and support a hybrid working model wherever possible in line with the needs of the business. We value diversity and pride ourselves on having a strong track record of delivering value to the NHS and our dedicated employees are at the heart of our success. We offer a rewarding environment to our employees and believe in nurturing a high performance culture where everyone can achieve their personal best. Our benefits package includes 25 days holiday per year, a generous pension scheme, Employee Assistance Programme, Healthshield and more. Date posted 11 March 2025 Pay scheme Other Salary £33,000 to £38,000 a year Contract Permanent Working pattern Full-time Reference number RR0092 Job locations Beckenham Beacon 379 Croydon Road Beckenham Kent BR3 3QL Job description Job responsibilities CHP has a fantastic opportunity for a Soft Services Auditor to join our organisation on a full-time, permanent basis. This role is based in South England. The main purpose of the job is to support the contracts management team by carrying out audits to ensure contractors are performing in line with their contracts. You will be expected to liaise with the wider teams and communicate actions as and when required. To undertake multiple audits across a number of Soft FM work streams, completing reports and providing resolutions and management plans for the soft services across a large portfolio of mainly Primary Care sites nationally. To support audits and quality improvement activity, to ensure collection, completion and accuracy of audit data and complete in a timely manner using a variety of data collection methods Job description Job responsibilities CHP has a fantastic opportunity for a Soft Services Auditor to join our organisation on a full-time, permanent basis. This role is based in South England. The main purpose of the job is to support the contracts management team by carrying out audits to ensure contractors are performing in line with their contracts. You will be expected to liaise with the wider teams and communicate actions as and when required. To undertake multiple audits across a number of Soft FM work streams, completing reports and providing resolutions and management plans for the soft services across a large portfolio of mainly Primary Care sites nationally. To support audits and quality improvement activity, to ensure collection, completion and accuracy of audit data and complete in a timely manner using a variety of data collection methods Person Specification Qualifications Essential n/a Desirable Audit qualification BICS qualification Experience Essential Experience working with the following Cleaning Auditor Experience Understanding of Soft FM Services Good verbal and written communication skills (able to articulate in a language understood by the client or customer) Organised, able to prioritise and work to deadlines Good attention to detail Ability to work as part of a team or on own initiative when needed Assist in reporting and updating on issues and concerns Understanding of service credit models and contractual SLA's Knowledge and experience of NHS cleaning standards Competent user of Excel, word and Microsoft systems Assessor or Audit training or experience for soft services Person Specification Qualifications Essential n/a Desirable Audit qualification BICS qualification Experience Essential Experience working with the following Cleaning Auditor Experience Understanding of Soft FM Services Good verbal and written communication skills (able to articulate in a language understood by the client or customer) Organised, able to prioritise and work to deadlines Good attention to detail Ability to work as part of a team or on own initiative when needed Assist in reporting and updating on issues and concerns Understanding of service credit models and contractual SLA's Knowledge and experience of NHS cleaning standards Competent user of Excel, word and Microsoft systems Assessor or Audit training or experience for soft services Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Community Health Partnerships Address Beckenham Beacon 379 Croydon Road Beckenham Kent BR3 3QL Employer's website https://communityhealthpartnerships.co.uk/ (Opens in a new tab)