Job Title: Product and Innovation Lead
Reports to: Senior Manager – Key Account (Heathrow)
Location: London – Heathrow
Contract Type: Permanent
Introduction to role:
The Product and Innovation Lead plays a pivotal role in overseeing product development, driving innovation, and aligning product and service strategies within our strategic partnership with Heathrow Airport. This role involves end-to-end management of the product lifecycle, including strategy formulation, stakeholder alignment, and continuous improvement to deliver high-quality products and exceptional customer value.
Role Responsibilities:
* Own the Innovation roadmap in our strategic partnership with Heathrow Airport. Develop, communicate, and execute a clear and compelling product strategy that aligns with the partnership's vision and goals. Identify emerging trends and opportunities to shape the future roadmap.
* Lead the entire product lifecycle from ideation to launch and ongoing refinement. Define requirements, prioritize features, and work with cross-functional teams to ensure successful delivery.
* Drive innovation across product and service offerings, ensuring a forward-thinking approach that meets evolving customer needs. Inspire creativity and implement new methodologies to foster innovative solutions.
* Identify and track innovation opportunities and knowledge share across Vanderlande EMEA LATAM airport network in collaboration with our service excellence teams.
* Conduct thorough market research, competitive analysis, and customer feedback sessions to inform product/service strategies. Leverage insights to anticipate trends and make data-driven decisions.
* Collaborate with key stakeholders, including Heathrow, DHL, Airlines, and Handlers to align product goals with organizational objectives. Facilitate effective communication and feedback loops to enhance product outcomes.
* Ensure a customer-centric approach by understanding and prioritizing customer needs. Work closely with the Team Heathrow Baggage SLT to deliver products that enhance system performance and capacity, whilst recognizing the customer experience.
* Foster a collaborative environment that encourages growth, innovation, and continuous learning on the premise of learn fast.
Role Qualification and Skills:
* Ability to develop and execute a comprehensive product strategy aligned with the short and longer-term strategic goals of both Heathrow Airport and Vanderlande.
* Skilled in conducting market research and data analysis to inform product decisions and anticipate shifts in the aviation/material handling market.
* Strong project management/change skills, with a proven track record of delivering projects on time, within budget, and to high standards.
* Excellent communication and collaboration skills, with the ability to influence and align cross-functional teams and stakeholders.
* Demonstrated ability to drive innovation, challenge the status quo, and bring fresh ideas to product and service offerings.
* Deep understanding of customer needs, with a focus on delivering products that meet or exceed customer expectations.
* Familiarity with both tech and non-tech sectors, with the ability to bridge gaps between technical teams and business objectives.
* Experience in product management, innovation leadership, process engineering, or a related role.
* Proven track record in managing the full product lifecycle and driving product-led growth.
What we offer:
* 28 days annual leave (excluding public holidays).
* Bupa Medical Cover.
* YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers.
* A challenging work environment with lots of opportunities for career progression.
* Cycle to work scheme.
* Pension with Aviva.
* Access to Achievers, an award-winning recognition platform that inspires recognizing your coworkers, where points are awarded that can be exchanged for a range of goods and discounts.
Diversity & Inclusion:
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore any reasonable adjustments that can be made to support your application.
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