Job Summary
We are looking to recruit a flexible, self-motivated and hard-working person to join our practice management team. You will provide assistance and support to the Practice Manager, working closely with the other departmental managers, to deliver safe and excellent medical care to our patients.
The applicant should be an excellent communicator and should be able to work efficiently both as a team member and under their own initiative.
Main Duties of the Job
Practice Management
To work efficiently as part of the management team with shared responsibility for the day to day running of the practice, deputising in the absence of the Practice Manager.
Lead on compliance ensuring that practice policies and standard operating procedures are reviewed, updated and implemented.
Support the Practice Manager and practice team with CQC compliance and NHS governance, monitoring new developments and suggesting plans for improvement and implementation.
Assist with complaints response in line with practice policy.
Record and assist with managing significant events.
Assist with compliance of infection control and prevention policy and Health and Safety regulations.
Assist with managing the practice IT, telephone and appointment systems.
Management of vaccination programmes and clinics alongside the Management Assistant and the nursing team.
To support the GP Partners or other practice staff with ad hoc audit / project work.
HR Management
Monthly payroll and management of the practice NHS Pension Scheme.
Schedule annual appraisals and staff reviews with appropriate managers.
Staff sickness and absence management.
Monitor and schedule mandatory staff training.
Recruitment administration.
Oversee apprenticeship and work experience placements.
Assist with staff inductions and staff leavers administration.
Update and input data for the National Workforce Reporting Service (NWRS).
Confidentiality
In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
Health & Safety
The Post-holder Will Assist In Promoting And Maintaining Their Own And Others Health, Safety And Security As Defined In The Practice Health & Safety Policy.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
Personal/Professional Development
The Post-holder Will Participate In Any Training Programme Implemented By The Practice As Part Of This Employment.
Quality
The post-holder will strive to maintain quality within the practice.
Communication
The post-holder should recognise the importance of effective communication within the team.
Person Specification
Qualifications Essential
* Good standard of English literacy, numeracy and IT skills.
* 5 GCSEs or equivalent, pass in Maths and English.
Desirable
* Educated to degree level or equivalent experience.
* Recognised management or HR qualification.
Experience Essential
* Experience and competency of using MS Word, Excel, Teams and Outlook.
* Experience of working in an HR / leadership and people management role.
* Experience of working in a customer service environment / complaints management.
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