Job Title: Probate Manager
Location: DE21, Wyvern Business Park, Derby
Hours of work: 09:00 – 17:00 Monday – Friday (37.5 hours per week)
Salary: £40,000 - £45,000 Per Annum + Bonus (£52,000 OTE)
Who are Right Legal Group?
Right Legal Group are proud to be one of the leading providers in tailor-made Wills, Probate and Estate
Planning services throughout the UK. We are fully authorised and regulated by the Solicitors Regulation Authority (SRA). We have built a network across the country which work together on a mission to change the way people think about making a Will and preserve not only our clients’ financial assets but their emotional assets too, for future generations. We are here to protect memories, not just money…
Our mission is to proactively look after our clients throughout their lifetime ensuring that their estate planning documents are always accurate and up to date, and that they have diverse and innovative opportunities to choose how they want to be remembered for the benefit of future generations.
We believe that making a Will is a lot more than just an allocation of physical assets. It’s your chance to leave behind memories and legacies for future generations, ensuring your wishes are respected and that your loved ones are taken care of emotionally as well as financially.
Our drive to deliver our service comes from a passion to help keep families together during one of the most difficult times a person can face
Why Join us?
* Exciting Career Progression Opportunities: We take pride in nurturing home-grown talent and helping you advance within the company.
* Annual Career Planning Support: Share your ambitions, and we’ll work with you to achieve your personal and professional goals.
* Empowering Culture: Enjoy a workplace built on empowerment and ownership—where collaboration replaces hierarchy.
* Team Celebrations and Events: From fun socials to company get-togethers, there’s always something happening to bring us together.
* Rewards & Recognition Programme’s: Your hard work won’t go unnoticed—we celebrate achievements and reward success.
* Comprehensive Health Benefits: Through Westfield Health, we provide access to physical and mental health support, including 24/7 well-being resources and those "healthy extras" you deserve.
Role Summary
As a Probate Manager you will be responsible for the overall performance of the probate department including the delivery of RightProbate in line with our company values and core purpose.
You will be responsible for the delivery of our business targets and K.P.I’s by motivating, monitoring and managing team members and providing coaching and training where needed.
Main Duties & Responsibilities:
* Handling your own caseload of Probate files
* Ensuring all members of the team are delivering 5* customer service at all times
* Working with the rest of the business to deliver its core purpose and cultural values
* Driving both individual and business targets whilst motivating others within the team to do the same
* Ensuring K.P.I’s are achieved. Where they are not being met working closely with the individuals and the training academy to develop their skills and knowledge
* Monitoring carefully the team’s work in progress and billing & banking figures
* Ensuring business standards are being achieved and addressing non-compliance with our processes, standards and culture
* Developing and maintaining effective business-to-business relationships
* Preparing and delivering team meetings and conducting quarterly reviews with each member of the team
* Observing all advisors at least once per quarter
Key Competencies & Experience
* Wide technical knowledge and ability in the area of Probate & Trust Law
* STEP qualified is desirable but not essential
* Passion – Believe and understand our business and deliver ‘The WOW Factor’ to our clients and colleagues
* Commitment/Dedication – We are looking for somebody who is fully committed to the role in order to meet business deadlines and targets but also drive the performance of the department through a stage of growth
* Lead by example – be strict in your own personal adherence to our business standards
* Energy/Drive – High energy and drive is needed to motivate a team
This is an exciting opportunity to take the next step in your legal career with a firm that values innovation, client care, and professional growth. If you’re ready to lead a team in a dynamic and rewarding environment, we’d love to hear from you