Job summary Are you passionate about patient care and ensuring efficient hospital operations? Join our team as a Patient Flow Coordinator and play a vital role in optimizing patient discharge processes within our Trust. In this role, you will provide comprehensive support to facilitate timely discharge of patients who no longer require acute in-hospital care. You will collaborate closely with ward staff to address and overcome barriers and delays in patient care. Additionally, you will support the discharge teams and site teams, including site managers and capacity coordinators, to ensure a smooth patient journey through the inpatient system. We offer a dynamic and supportive working environment, with opportunities for professional growth and development. This is your chance to make a significant impact on patient care and hospital efficiency. To be successful in this role, you should possess strong organisational and communication skills, and be able to work effectively in a multidisciplinary team. Experience in healthcare operations or a related field is preferred, along with a proactive approach to problem-solving and process improvement. Main duties of the job A key aspect of this position involves maintaining a real-time understanding of capacity and demand, coordinating patient flow operations with precision and efficiency. You will be responsible for implementing best practice flow methodologies, such as Red to Green principles, effective ward and board rounds, and criteria to reside. Your efforts will be crucial in ensuring that patient flow is efficient and meets the highest standards of care. Working collaboratively with multidisciplinary teams across the organization, you will support the wider Capacity and Flow Clinical Business Unit (CBU) in managing relationships with stakeholders involved in site operations. Your ability to foster strong working relationships will be essential in achieving our goal of optimizing patient flow and hospital capacity. About us We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area. As part of our commitment to supporting our employees we offer a range of benefits including: Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff); Membership of the NHS Pension Scheme: Flexible working opportunities; Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays; Opportunities for career development and training to help you progress in your role; Wellbeing support and activities to promote a healthy work environment; Access to our in-house physiotherapy service; On-site canteens offering subsidised meals; Subsidised staff parking (currently free); Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community. Date posted 07 November 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 176-C-6754248 Job locations Peterborough City Hospital Bretton Gate Peterborough PE3 9GZ Job description Job responsibilities Please see attached job description and person specification for additional information regarding this job role. Job description Job responsibilities Please see attached job description and person specification for additional information regarding this job role. Person Specification Qualifications Essential Maths and English GCSE grade C or equivalent qualification Desirable NVQ level 2 - Administration or equivalent Knowledge/Experience Essential Knowledge and experience of Microsoft Office Ability to prioritise own workload Clear. Concise, verbal and written communication Ability to multitask and liaise across departments Working knowledge of confidentiality requirements and Data Protection Act Desirable Knowledge of hospital IT systems Person Specification Qualifications Essential Maths and English GCSE grade C or equivalent qualification Desirable NVQ level 2 - Administration or equivalent Knowledge/Experience Essential Knowledge and experience of Microsoft Office Ability to prioritise own workload Clear. Concise, verbal and written communication Ability to multitask and liaise across departments Working knowledge of confidentiality requirements and Data Protection Act Desirable Knowledge of hospital IT systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name North West Anglia NHS Foundation Trust Address Peterborough City Hospital Bretton Gate Peterborough PE3 9GZ Employer's website https://www.nwangliaft.nhs.uk/ (Opens in a new tab)