We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Support Administrator to join their customer services department. effectively managing the customer journey from a help point of view. Containing varied responsibilities for the hungry candidate to get stuck into this role also offers a Hybrid working pattern with 2 days based within our client's beautiful retreat style offices. If you're a confident communicator with an ability to provide a positive customer experience this is the position for you. Benefits our client offers permanent staff shows below: 10% annual bonus scheme Hybrid working pattern providing 3 days from home 20 day annual leave entitlement with bank holidays Life Insurance Free onsite parking Company pension scheme Joining a fantastic company culture all working towards a joint goal This Customer Support Administrator role will hold the below responsibilities: Managing customer relationships arranging quotes and relationship management Deal with inbound customer enquiries The processing and action of work orders compiled by their clients Managing a portfolio of clients requests and provide aftercare Dealing with invoice queries and issuing customer invoices General administration duties Handling of complaints in accordance with the agreed escalation process. The ideal candidate for this Customer Support Administrator role will hold the exposure and skillsets below: Previous exposure within an administrative or customer service role is essential Naturally a confident communicator with the ability to build secure relationships A progressive and professional mindset with the want to grow Previous experience with invoicing or customer queries would be advantageous Excellent Attention to detail Competent in Microsoft office and outlook Able to multitask and prioritise workload Full UK Driving License ADZN1_UKTJ