Arrange and confirm appointments with patients and clinicians within the Advanced Physiotherapy Practitioner Service as required. Ensure appointment letters and other relevant documentation are sent out in a timely manner. Liaise between clients, professional staff and other multi-agency partners as required Answer and engage with telephone enquiries. Deal with incoming and outgoing mail. Undertake administration duties that are specific to the role. Undertake general office duties, as required, e.g. typing, data inputting, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures. Provide a confidential, quality administrative service to an identified pathway within the Care Group. Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact. Liaise between clients, professional staff and other multi-agency partners as required. Provide administrative support to colleagues as required during sickness and absence, including cover for other areas as required. For full detail of the duties and criteria for the role please refer to the job description and person specification attached.