This is a fantastic opportunity to join a growing organisation based in central Huddersfield. This is a busy role where you will be dealing with telephone enquiries, assessing and dealing with the initial stages of a claim. This role is ideal for someone with experience of working in customer service, whether that be retail, bar, hospitality or phone based. My client offers training and excellent opportunities for career development. You will be rewarded with an excellent benefits package, career development and the ability to earn bonus. Duties will include: Responding to a high volume of incoming enquiries that will be processed over the phone Processing those enquiries in accordance with our excellent service standard, values, procedures and guidelines Identifying the enquiries that meet strict criteria Building empathy and aligning with clients by asking relevant questions and the appropriate use of language Enhancing the customer experience by providing a personal non-scripted and helpful service Tailoring each call to the client’s needs, understanding no two calls are the same and making the process as easy and stress-free as possible Learning the relevant knowledge of the law and processes to be able to communicate this to clients in a calm, clear and concise way Listen carefully and communicate clearly whilst simultaneously accurately recording information onto the computer system Confidently responding to any questions or concerns a client has in a calming and reassuring way Guiding clients through the process from start to finish, and finding the right legal solution for them Use of computerised system to accurately record claims Applicants will have excellent communication skills, along with previous experience of working within a customer service environment.