Be Yourself
As a Duty Manager, you will support the senior operational team to ensure the hotel runs smoothly and guests have an exceptional experience. This role involves supervising day-to-day hotel operations, guaranteeing every stay is memorable, and inspiring a vibrant team to exceed guest expectations.
About the Job
As a key member of our hotel team, you will:
* Be an ambassador of our brand, showcasing our values and culture
* Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
* Have strong operational knowledge with the ability to work across departments as required
* Support other managers with interviews and recruitment
* Coach and train new starters to ensure they feel confident in their new role
* Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
* Collaborate with your local HR team to host engaging activities for the team
Why Work with Us?
At Leonardo Hotels, we value our colleagues just as much as our guests. Once you're part of the team, you're part of the Leonardo community. We offer support, top-notch practical training, and clear progression opportunities to help you thrive in your role. With a focus on delivering exceptional customer experiences, you'll have the chance to develop your skills and advance your career in hospitality.
Our Story
We operate over 270 hotels across the United Kingdom and Europe, with plans for major expansion in the coming years. As a member of our team, you'll be part of a dynamic and growing organization that values its people and strives to deliver exceptional results.
Language
English