Job summary Be at the heart of patient care by providing essential support across both the clinicaland administrative areas of the radiotherapy department. This role offers the opportunity to engage with patients directly whilst also ensuring smooth day-to-dayoperations. You'll play a vital role in reception, handling patient bookings and coordinating hospital transport for those attending planning and treatment appointments. In addition, you'll take on a variety of clerical, housekeeping, and clerking-in duties, making a real difference in the patient experience and contributing to a well-organised, welcoming environment. Main duties of the job Greet patients and visitors in a courteous, professional and friendly manner - providing assistance and guidance and ensuring a warm and reassuring experience Provide informative first-day discussions to patients, ensuring they feel comfortable, informed, and confident about their treatment journey. Explain the treatment process, answer questions, and offer reassurance to help ease any concerns, creating a supportive and positive experience from day one Complete end-of-treatment tasks, including EOT letters on the ARIA patient management system and revenue cycle management on EPR Assist radiographers in both pre-treatment and treatment areas as needed Help patients with dressing and undressing, offering dignity and care Provide compassionate toileting assistance and patient care Assist with ultrasound bladder scanning and pregnancy testing when required Assist with insertion and removal of cannulas Identify patients needing routine treatment reviews and schedule appointments with the appropriate clinician, nurse, or radiographer Coordinate transport bookings and amendments, ensuring patients have seamless travel arrangements Maintain cleanliness and tidiness in all patients waiting areas Adhere strictly to departmental policies and procedures Ensure meticulous record-keeping to support patient care Understand and comply with Radiation Regulations (IR(ME)R), maintaining safety protocols at all times About us Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel. In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism. Date posted 02 April 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 321-SWO-7074761-B3 Job locations Radiotherapy Department, Churchill Hospital Old Road, Headington Oxford OX3 7LE Job description Job responsibilities For a detailed job description - please see the description attached to this vacancy. If you would like more information, please contact Sharon Duxbury via email : sharon.duxburyouh.nhs.uk Job description Job responsibilities For a detailed job description - please see the description attached to this vacancy. If you would like more information, please contact Sharon Duxbury via email : sharon.duxburyouh.nhs.uk Person Specification Essential & Desirable Essential Education to secondary level with GCSE English and maths or equivalent. Experience in dealing with members of the public Basic computer skills Desirable NVQ3 in diagnostic and therapy care Previous hospital work Experience of dealing with patients Knowledge of EPR/ARIA & other hospital systems Person Specification Essential & Desirable Essential Education to secondary level with GCSE English and maths or equivalent. Experience in dealing with members of the public Basic computer skills Desirable NVQ3 in diagnostic and therapy care Previous hospital work Experience of dealing with patients Knowledge of EPR/ARIA & other hospital systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Oxford University Hospitals NHS Foundation Trust Address Radiotherapy Department, Churchill Hospital Old Road, Headington Oxford OX3 7LE Employer's website https://www.ouh.nhs.uk/ (Opens in a new tab)