Full Time Customer Care Assistant - Rawtenstall
My name's Catrina. I'm a customer care assistant at McDonald's. My job consists of looking after every customer that comes through McDonald's doors and keeping the restaurant clean and tidy ready for the next customer to come and enjoy their food. It's always important for this specific role that you're open and you are greeting everyone but you're approachable as well. My favorite thing about my job is getting to learn and to understand different levels of people, meeting different customers and different experiences every day, which makes my experience grow. I love being part of McDonald's team. It's great. It's like your own little work family.
Overview
McDonald's is one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
You'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits Package
* Holiday pay
* Service Awards
* Meal allowance
* Employee discounts from top high street and online brands
* Free meal during your shift
* Pension scheme (if eligible)
* Performance reviews annually
* Flexible scheduling
* Learning and development opportunities
Why Work Here
Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do.
If you lead with a genuine smile and have an ability to connect with others, you’ll be well on your way to fitting into our team.
Frequently Asked Questions
McDonald’s is an equal opportunities employer and we support applications from people from all walks of life. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants, which helps us to better serve our customers.
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