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United States
Receptionist & Administrator, Operations Team
North Weald Bassett
GBP 40,000 - 60,000
Be among the first applicants.
6 days ago
Job Overview
We are looking for a professional and organised Receptionist & Administrator to be the first point of contact for clients and visitors while also supporting daily administrative and office operations. This role plays a key part in ensuring the smooth running of the office, providing excellent client service, handling facilities-related tasks, and supporting the Office Manager with operational duties.
Reception Duties:
1. Greet and welcome clients and visitors in a professional and confident manner.
2. Answer and direct phone calls, taking messages when necessary.
3. Manage the reception inbox and respond to queries in a timely manner or forward them onto the relevant person/team.
4. Manage meeting room bookings and ensure they are set up for appointments.
5. Prepare refreshments for clients and visitors as required.
6. Handle incoming and outgoing mail, couriers, and deliveries.
7. Maintain the reception area, waiting room, and meeting rooms.
Administrative Support:
1. Maintain and update client records and office documentation.
2. Assist with a variety of administrative tasks from other areas within the Operations team including Compliance, Accounts, IT, and HR as required.
3. Order and manage office supplies and stationery.
4. Support the legal team with document preparation and filing.
5. Coordinate travel arrangements and schedule meetings.
6. Handle all deeds requests while maintaining accurate records of the deeds log spreadsheet and Deed requests book.
Facilities & Office Management:
1. Ensure the office environment is well-maintained, tidy, and fully equipped.
2. Liaise with vendors, cleaners, and maintenance providers to ensure the smooth running of office facilities.
3. Direct any issues regarding office repairs to the Office Manager.
4. Monitor and replenish kitchen and office supplies and ensure kitchens and stationery cupboard are kept tidy and clean at all times.
5. Complete post franking within a timely manner each day for postal collection.
Supporting the Office Manager:
1. Assist the Office Manager in coordinating office operations and processes.
2. Support in organizing office events, meetings, and team-building activities.
3. Provide general administrative support to ensure efficient office workflow.
Events & Meetings:
1. Provide support to the Marketing team as needed.
2. Assist with catering arrangements for events, meetings, and lunch & learns as required.
3. Assist with the setup, room turns, and cleanup of all internal, social, and corporate events.
The Firm
Thompson Smith and Puxon (TSP) is a LEXCEL accredited, Legal 500 recommended practice with 9 Legal 500 recommended lawyers. The firm has a long history in North Essex and has ambitious plans to grow further over the next three years.
The firm has a strong commitment to personal and professional development for our staff as well as putting the client experience at the heart of everything we do.
With strong ties to the local community and a keen sense of corporate and social responsibility, all members of the firm are encouraged to develop links with local charities and participate in fundraising and community-based activities.
About You
You will be a highly organised individual with a strong ability to manage multiple tasks effectively, demonstrating strong time management abilities. A team player with strong communication skills and a passion for providing excellent client service at all times. You will need to have a proactive approach to work with the ability to work independently and at times under pressure while maintaining a high quality of work.
Key Skills & Requirements:
1. Previous experience in a receptionist, administrative, or office support role (preferably in a legal or professional services firm).
2. Strong communication and interpersonal skills.
3. Proficiency in Microsoft Office (Word, Excel, Outlook).
4. Excellent organisational and multitasking abilities.
5. Professional demeanor and ability to uphold discretion and confidentiality at all times.
Preferred Qualifications:
1. Experience in a law firm or professional services environment.
2. Familiarity with office and facilities management.
The Package
We offer a competitive salary, depending on level of experience and ability. Other benefits include:
1. Full-time annual holiday entitlement of 22 days, plus Bank Holidays, with an additional 3 days for the Christmas to New Year closure. The annual holiday entitlement is pro-rated for part-time staff.
2. Death in service from day 1 of employment.
3. Group income protection from day 1 of employment.
4. A medical benefits scheme and Employee Assistance Programme upon successful completion of the probation period.
5. Firm sick pay policy paying up to 10 working days on a rolling year basis (pro-rated for part-time staff), following the successful completion of the probation period.
6. Opportunity for additional holiday for long service, 1 day after 5 years and another 1 day at 10 years.
7. A friendly and social environment enhanced with regular social events provided by the firm.
8. A staff pension scheme with Scottish Widows that you will be auto-enrolled after you have completed 3 months service.
Additional Information
We are an equal opportunities employer, recruiting individuals based on their suitability for the role, qualifications, and experience. We welcome applications from all communities and backgrounds.
Please read our Privacy Policy here which details how we will store and process the information you share with us as part of your application.
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