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Our team is the best in the industry - is it time for you to join us?
The Role:
Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.
As the first point of contact in our depots, Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the this position will include:
* Processing all hire desk administration including customer and supplier queries
* Managing approx. 40-50 incoming and outgoing hires per day
* Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
* Load checking vehicles and working effectively with the depot team of drivers and fitters
* Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
1. Previous experience of working within a high-volume hire desk role is essential
2. Excellent customer service skills with a...