Changing lives through travel
At G Touring, we are passionate about travel and love exploring the world with our customers. Our goal is to help the places we go to and the people that live there. G Touring operates two market-leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with its customers for nearly 60 years, while Just You is one of the original dedicated solo operators. G Touring is built on the mission of Changing People’s Lives Through Travel.
G Touring is the touring division of Bruce Poon Tip’s group of companies, which also includes G Adventures and Tru Travels. As a group, we believe travel can have a positive impact and be a force for good in the communities we visit. We operate Travelsphere Cares and Just You Cares in partnership with Planeterra, the world’s leading non-governmental organization turning travel into impact in communities around the globe.
Holiday Advisors
Purpose of the role: A holiday expert making positive connections with our customers to recommend and sell a holiday of a lifetime. To provide a seamless pre-travel customer experience and solutions that promote trust, loyalty, and make a lasting difference to our customers.
In this role you will:
* Be a brand ambassador, taking pride in demonstrating product knowledge and a desire to understand and exceed our customer needs to drive loyalty and satisfaction.
* Maximise all sales opportunities by engaging and listening to customer needs, identifying buying signals, and overcoming objections in a warm, helpful, and genuine manner.
* Positively communicate with customers to create excitement about their holiday of a lifetime, showing genuine interest in their needs to establish rapport and build confidence and trust.
* Take ownership of all customer interactions (phone, email, live chat) to match customer needs with products and services to maximise revenue, customer loyalty, and satisfaction.
* Pro-actively contact customers to promote offers, services, and updates on their holiday.
* Signpost customers and provide information to help them prepare to travel and have a stress-free holiday.
* Work cross-functionally with other departments in the business, using their expertise to overcome barriers and fulfil customer queries.
* Use all systems available to accurately inform, record, and fulfil customer needs.
* Follow all business booking conditions, instructions, and requirements to ensure integrity and accuracy of booking and service.
* Adhere to all regulatory requirements to do the right thing for our customers and business.
To be successful in this role you will:
* Be passionate about caring for our customers, the communities, and the world we travel in.
* Take ownership for achieving targets and your own performance and development.
* Be curious to ask the right questions to meet customer requirements.
* Prioritise and manage your time effectively.
* Actively participate in company initiatives, training, and events.
* Be able to adapt to change while sensitively responding and supporting others.
* Understand the impact of your actions on yourself and others.
* Seek opportunities to improve individual, team, and business performance and share best practices.
* Have a minimum of 6 months experience in sales/service.
* Possess good geographical knowledge.
* Have GCSE level or equivalent including Maths & English.
* Be proficient in written and verbal communication skills.
* Be computer literate in Word, Excel, and Outlook.
Working Hours
We offer permanent full (37.5 hours) and part-time working patterns. You will work on different shift patterns during our opening hours, which are Monday to Friday 9am to 6:15pm, and Saturday 9am to 5pm. You must be available to undertake initial training on a full-time basis for a four-week period. Please indicate in your application if you are applying for a full or part-time role. You MUST be able to work weekends.
What’s it like to work here?
Our culture is more than just words on paper. It’s who we are: how we think, what we value, and how we behave. It drives us to be better for our customers and our team, ensuring an inclusive and forward-thinking workplace for all.
Why work with us?
* We’re all about you being the best you can be and we want you to be yourself too.
* Access to Vocational Learning Support.
* The opportunity for Learning Journeys to learn about our holidays and meet our customers.
* Up to 5 dedicated learning days towards your Vocational Learning or Learning Journey.
* Freedom to accelerate and drive change.
* A genuine one team approach where everyone counts and everyone is welcome at G Touring.
We offer you:
* A competitive salary and generous monthly Sales Bonus Scheme.
* 25 days holiday plus Public Holidays, with the option to purchase additional leave up to one working week.
* Every year, you will get your birthday as an extra day of paid leave.
* Opportunity to spend one of your working days supporting a registered charity.
* If you support someone with a long-term illness, you can request up to 6 working days per annum (pro rata for part-time team members) in any rolling 12-month period.
* Cycle to Work Scheme.
* Employee Assistance Programme with 24/7 GP remote consultation and support services for health and wellbeing.
* Life Assurance 4 times your salary for death in service for your nominated beneficiaries.
* Holiday discounts for yourself, friends, and family.
* Medicash Health Benefits.
* Travel industry benefits.
* Opportunity for flexible working.
If you want to work for an award-winning company and fulfill the criteria above, then please click Apply now. Start date will be 11th November 2024.
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