TitleClinical Administrator Reports toDigital Systems and administration manager Accountable toGP Partnership Job SummaryResponsible for ensuring accurate data collection for clinical reporting and performance achievements for the management of patients chronic diseases ,immunisation programmes, practice targets and drug monitoring. They will work as part of a small team who focus on ensuring that we meet our contractual obligations including QOF and enhanced services. Key Responsibilities Provide set up and maintain accurate patient recall systems. Main Activities To understand Ardens reporting to identify target patients To be responsible for planning the patient journey when seeking and receiving healthcare related to long term conditions. Contact the target patients in a proactive manner this will include speaking to the patients directly on the telephone via both incoming and outgoing telephone calls. Monitor patients who are prescribed certain medication according to current guidance. Arrange necessary tests and ensure results are available prior to patients attending appointments. Arrange clinic appointments. Have a full understanding of practice income stream indicators to maximise practice income whilst maintaining quality patient care. Respond to inquiries from internal or external sources. Assist with projects to improve the quality of services provided within the practice. Attend meetings and training ( which could be on your day off). Maintain confidential records and files. Any other duties in line with this post. Communication Communicate effectively with patients and carers, recognising their needs for alternative methods of communication. Communicate effectively with team members. Quality Alert other team members to issues of quality and risk in the care of patients. Strong attention to detail required. Motivated to see results and improvements for the patients and the processes. Ensure own actions are consistent with clinical governance systems. Practice in accordance with agreed standards of care. Enable patients to access appropriate professionals in the team. Know the practice's policies in this respect, especially the whistle-blowing policy - available in the practice staff handbook. Be able to manage your own time effectively. Give and receive feedback professionally and defuse situations using problem resolution skills to reduce potential for formal complaints. Team working Understand own role and scope, and identify how this may develop over time. Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working. Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team. Participate in team activities that create opportunities to improve patient care. Participate in and support local projects as agreed with the practice management team. Management of risk Health, safety and security Use and encourage others to be familiar with the personal security systems within the workplace according to practice guidelines Identify the risks involved in work activities and undertake them in a way that manages the risks. Use and encourage others to maintain work areas ensuring they are safe and free from hazards reporting of any potential risks. Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate. Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility. Ensure that GDPR is always adhered to. Service improvement Be aware of and, if appropriate, assist in clinical audit. Contribute to the preparation of local guidelines, protocols and standards. Work with colleagues in the team on the development of current and new services and other initiatives. Information processes Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate. Inputs accurate Read codes about patients to ensure accurate retrieval of information for monitoring and auditing processes. Maintain confidentiality or information relating to patients, relatives, staff and the practice. Take the necessary precautions when transmitting information. Personal and people development Take responsibility for own developmental learning and performance, including participating in supervision. Take responsibility for maintaining a record of own personal development. Work with the practice to access appropriate training based on identified need. To recognise and understand the roles and responsibilities of individuals working in the primary health care team. Be familiar with the changing structures of health care provision relevant to general practice. Equity & diversity Ensure own actions support equality, diversity and rights. Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures. Respect the privacy, dignity, needs and beliefs of patients and carers. Understand basic legal and communication issues regarding child abuse, safeguarding, family violence, vulnerable adults, substance abuse and addictive behaviour.