Placed has partnered with an iconic womenswear brand on an exciting new opportunity. We are recruiting for a Deputy Boutique Manager for a flagship boutique in Mayfair.
The ideal candidate will be an established manager with a strong background in luxury retail, ideally Womenswear or leather goods.
Boutique performance and sales achievement:
* Co-monitor the achievement of sales targets and KPI's for the boutique
* Work with the Boutique Director on quarterly action plan to deliver expected growth and reach targets
* Provide monthly and adhoc reporting (sales, traffic, KPls, follow up, missed sales, stock issues, CS, discount...) and propose corrective actions
* Support the effective running of the boutique
Team management and people development:
* Support the Boutique Director in the management of the team to optimise personal and boutique performance and profitability
* Communicate and motivate the team around the strategy and vision of the Maison and their collective and individual contributions
* Support the Boutique Director in conducting team meetings, ensuring that staff is aware of the targets and clients experience best practices
* Support the Boutique Director with the annual performance management process to provide feedback
* Delegate operations activities and establish clear responsibilities within the team
* Assist the Boutique Director to provide trainings to the team and support the coaching to drive success
* Create a business-oriented approach and positive mindset in the boutique through team builder and supportive environment
Client development:
* Champion clienteling behaviors and ways of working among the team to drive a client centric business: proactive outreach with existing clients and prospects, head to toe styling, working by appointment
* Elevate client experience in store and out of store ensuring brand guidelines are met
* Define with HQ & Boutique Director the objectives in terms of client retention, recruitment and reactivation to achieve sales target
* Leverage all clienteling tools to achieve the results: clienteling app, client development plans, local experiences.
* Report on ROI following clienteling and CRM actions implemented in store, providing insight to unlock specific opportunities by store and client segment
* Work with retail network on strategy and execution of customer plans to reach top client growth objectives
* Research and negotiate local opportunities to partner with personal shoppers / stylists, and other targeted and qualitative groups to acquire luxury audience
Boutique operations and administration:
* Responsible for all group, Maison and boutique policies, procedures and guidelines to be applied in-store
* Monitor visual merchandising and displays to maintain brand image and boutique presentation
* Ensure compliance with sales, financial and security procedures as outlined by the Maison
* Supervise the boutique back office and administration, incl invoices, plannings, payroll, commissions etc.
* Monitor the quality of the client database per sales associate and that daily traffic is counted correctly daily
* Ensure the boutique is properly maintained (light, furniture etc) and take corrective actions in accordance with the Brand standards & guidelines
The role comes with amazing benefits and bonus package.