If you want to use your engagement, policy and communication skills to make a difference to the lives of tens of thousands of people, our Head of Policy and Communications role is for you. You will lead a small team that has big impact. Your work will use our complaint casework findings to drive change in public policy and local government services across England. Helping local authorities and adult care providers to learn from complaints, you will work in an organisation that leads the way in transparency and innovation through a culture of trust, empowerment and confidence. For nearly 50 years, we’ve helped people resolve complaints with their local council or adult social care provider. We don’t take sides: we make fair decisions after listening to both sides of the story and weighing up all the evidence. Our service is free and we are committed to delivering value for money. We know that our success depends on the integrity and skills of our staff. The role Reporting to the Chief Executive Officer, and part of the Executive Team, you will be responsible for developing and implementing communications and engagement strategies that increase the impact of our casework and share the learning from it with all local authorities in England, all care providers and with Government. You will also lead the development of our external policy positions, working closely with colleagues across the organisation to base our approach on evidence and our unique insight. While you may have local government, ombudsman or public sector experience, it is your proven ability to increase the impact of an organisation’s work that is key. You will be responsible for all our external policy and internal and external communications. This includes staff engagement, media relations, stakeholder management, social media, publications, policy development, parliamentary engagement, scrutiny, intervention and external training. You will also oversee our committee governance and information governance work. As well as being highly motivated and outcome-oriented, you will be a team player with excellent planning and influencing skills, able to lead, empower and inspire your team and others to achieve results. With senior level communications and / or policy experience in an organisation with a high public profile, you will have a track record of advising at the most senior level and extensive experience of working with the media and stakeholders in a high profile, national organisation. We offer a range of other benefits including a 35-hour working week and flexi-time scheme – and in our staff surveys over 80% of people said LGSCO is a great place to work. Benefits: 27 days annual leave (increasing to 28 days), plus bank holidays Christmas closure days Flexible working Local government pension scheme For more information about us visit our website www.lgo.org.uk Further information including the job description, person specification and details of how to apply please visit our website via the button below. We particularly encourage applications from Black, Asian and other Minority Ethnic groups who are currently under-represented within our organisation. The closing date for applications is 09.00 hrs on Friday 4 April 2025. Interviews will be held on Thursday 1 May at our Coventry office.