Role: Account Manager (Vehicle Managed Service) Salary: £28,000pa Location: Hybrid/Kings Hill, Kent This is a temporary maternity cover contract. Why Join CSG? CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 28 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG. What You’ll Bring: Procurement Services are looking for a confident individual with proven experience managing key accounts to join their Vehicle Managed Service team. The successful candidate will be responsible for the account management and service delivery of a full vehicle managed service to strategic customers. The Account Manager will drive improvements in performance by evaluating processes, establishing strong relationships and excellent customer service through collaboration with our suppliers and customers. What You’ll Achieve: As Account Specialist you will: Respond to daily enquiries, manage supplier interactions, and serve as the main point of contact for Vehicle Managed Service customers Provide comprehensive driver support, ensuring timely communication, handling sales enquiries, complaints, and managing accounts in accordance with SLAs Oversee vehicle sourcing, quoting, delivery, and driver training, ensuring compliance with SLAs and smooth operations Proactively manage vehicle downtime to minimize costs, handle insurance claims, and ensure efficient reporting of fines and penalties Use telematics and data insights to drive operational efficiencies, produce accurate reports, and attend formal service review meetings with customers What we Offer: 25 days of annual leave, plus bank holidays An additional day off for your birthday to celebrate as you wish Access to a generous discount scheme, including retail and gym memberships Life assurance coverage Health cash plan initiative Companywide events What We Require: Previous experience managing key accounts Ability to be flexible and multitask within a fast paced environment Excellent interpersonal and communication skills with the ability to build strong working relationships Proven experience in fleet management is desirable but not essential Proficient use of Microsoft Office packages, particular Excel and Word About Commercial Services Group Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally. About Procurement Services Procurement Services is a market-leading procurement services business, and our focus is on providing compliant routes for the UK public sector to procure products and services from local, national and global suppliers. Working across all public sector verticals, our teams support buyers from local authorities, central government bodies, NHS trusts, educational establishments and many others, in identifying their procurement needs and offering a compliant framework to deliver on their requirements