Communication Engineer
Permanent | Staffordshire
Salary: £45,147.00 + Package
Hybrid: 2/3 days per week on site
Staffordshire Police are seeking an experienced Communication Engineer to join their Digital, Data, and Technology (DDaT) team on a permanent basis. This team is at the forefront of transforming and supporting all digital technology needs across the force.
Communications Engineers will be responsible for support and delivery of critical voice and management systems to facilitate effective communication across the organisation. Ensuring integrity, security and availability to Staffordshire Police and partners at all times.
As a Communication Engineer, you will play a vital role in maintaining and enhancing Staffordshire Police’s communication infrastructure.
Your responsibilities will include:
* Ensuring Security & Performance: Manage the security, availability, and overall performance of the Force’s communications infrastructure.
* System Configuration & Management: Oversee configuration, capacity planning, continuity, and release management in alignment with ITIL best practices.
* Incident & Service Request Handling: Effectively manage communication-related incidents and service requests, ensuring resources are optimally utilised.
* Firmware & Application Updates: Document and manage all application and firmware releases according to best practices.
* Security & Compliance: Ensure compliance with security regulations, working closely with Cyber and Network Engineers to enforce policies.
* Optimisation & Resilience: Maximise system performance through intelligent configuration while planning and implementing resilience strategies to prevent outages.
* Operational Safeguards: Implement robust checks and controls to protect live operational environments.
* Performance Monitoring: Continuously track communications system performance to maintain high-quality service delivery.
Essential Qualifications:
* A degree in Communications/Voice Technology OR a relevant industry-recognised qualification in voice/communications.
Essential Skills & Experience:
* Significant experience in a 3rd line voice/communications engineer role.
* Strong knowledge of call handling, call recording, call analytics, and SIP telephony.
* Hands-on experience with multi-vendor voice/communications/SIP implementation, configuration, and troubleshooting
* Netcall Liberty or Contact Centre technologies
* Unify Openscape or SIP telephony
* Tiger or other call recording systems
* Proficiency in Microsoft technologies which includes: Microsoft virtual server 2022 & Microsoft Win10/11
Additional Knowledge & Understanding:
* Airwave and ICCS/DS3k platforms
* Tetra radio and management systems
* Body-worn video and mobile device technologies
* Microsoft Intune and mobile device management
* Physical and virtual server infrastructure
* ITIL principles and best practices
* Network and firewall fundamentals